IT Support Technician

OSI Group; West Chicago (IL); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

401k with match

Comprehensive benefits

Job summary

OSI Group in West Chicago, IL, seeks an IT Support specialist to provide day-to-day on-site and remote user support, diagnose and resolve hardware and software issues, and install updates in line with Corporate IT policies.

The role requires 2+ years in manufacturing IT support, SAP and Microsoft Office proficiency, basic networking, and an associates degree or equivalent. Occasional travel may be required; strong teamwork and confidentiality are essential.

Qualifications

• Associates degree required or equivalent experience in computer science or related field.

Responsibilities

• Provide day-to-day on-site and remote technical support to end users of PCs and business applications.

Skills

IT support experience in manufacturing

Microsoft Office proficiency

Networking basics

Data confidentiality

Team collaboration

Education

Associates degree or equivalent in computer science or related field

CS or related field or certifications

Tools

SAP

Job description

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

Job Summary

Responsible for providing day-to-day on-site and remote technical support to end users of personal computers, business applications, and related peripheral equipment. Diagnoses and resolves basic to moderately complex hardware and software issues. Installs new equipment or software and applies upgrades as authorized by the Corporate IT function and in compliance with established company procedures.

Job Responsibilities

• Job is an individual contributor and has no direct reports.
• Installs, configures, and maintains workstations and related peripheral equipment; applies operating system and local software application upgrades; and diagnoses and resolves network, server, and related issues as directed by Corporate IT.
• Diagnoses and resolves basic to moderately complex issues relating to the operation of the network, personal computers, business software, and peripheral equipment as assigned through the company’s IT assistance ticketing system.
• Identifies trends in incidents to support problem management.
• Work with other technology teams such as Infrastructure, Networking or Applications to resolve any incidents. Support can be level 1 or level 2.
• Submits end user access requests through the Corporate IT ticketing system based on established role and responsibility protocol for all business applications.
• Create and maintain documentation along with Standard Operating Procedures within guidelines provided by the Corporate office.
• Participate in department meetings to communicate issues and projects that may be introduced by plant personnel.
• Works closely with facility and Corporate IT to understand and establish overall business technology requirements, identify appropriate solutions, and participate in the implementation of approved solutions.
• This role has the responsibility to understand and place in practice appropriate safety procedures. This responsibility is achieved through education, training, use of protective equipment (as applicable) and by following safety policies, regulations, standards, and laws.
• Perform other duties as assigned.

Experience & Skills

• Two or more years providing similar IT support in a manufacturing environment.
• Strong working knowledge of business applications including Microsoft Office and SAP, or similar enterprise software.
• Familiar with basic networking principles, server operating systems, and environments.
• Ability to maintain confidentiality of information obtained during the course of performing job responsibilities.
• Excellent proficiency in all Microsoft Office Suite Products.

Education

• Associates degree or equivalent is required.
• Associates degree in computer science or related field or equivalent knowledge, skills, and abilities acquired through working or professional certifications.

Compensation/Benefits

The hourly range for this role is $28.15–$42.25, with a midpoint of $35.20. Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity. In rare cases, highly qualified candidates may receive an offer above the midpoint; however, offers at the maximum of the range are not customary. The salary range posted represents the low and high end of OSI’s salary range for this position. Salaries will vary based on various factors, including but not limited to, location, education, skills, experience, and performance. Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401k with match, and a full suite of benefit offerings for you and your family.

Work Environment

• Work can be performed within a manufacturing plant environment with noise, extreme temperatures, and significant movement of powered equipment, people and conveyors (may depend on the role).
• Work conditions are typical of an office & plant environment.
• This role requires 10% domestic travel.
• Position may require the physical agility of lifting up to 50 pounds
• Position may require frequent and/or infrequent bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.
• Position may require the physical ability to stand/walk for Greater than 4 hours.