IT Support Technician

Amentum company; St. Louis (MO); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Job summary

Amentum seeks an IT Support Technician to provide Tier 2 IT help desk support for a DHS customer in St. Louis, MO. The role handles hardware and software troubleshooting, video conferencing, and remote support, with emphasis on Windows OS, AD, encryption, and backups.

The candidate will participate in after-hours on-call rotations, deployments, and security patch management, while delivering strong customer service in a law enforcement environment.

Qualifications

• Has 1+ year IT help desk experience (or 3+ years with HS diploma/GED).
• Experience with Windows 11 and MS Office 365 (Teams).
• Familiar with ITIL processes and ticketing systems.

Responsibilities

• Provide LAN administrator support with installation, configuration, and maintenance of network devices and servers.
• Support network attached devices including PCs, printers, biometric devices, and medical/office equipment.
• Assist in server configurations, security patches, backups, and restore testing.

Skills

Windows OS

Active Directory

Data encryption

Backup software

Patch management

Customer service

On-call rotation

Education

Associate degree in IT

High school diploma or GED with 3 years IT help desk experience

Tools

ServiceNow

PowerShell scripting

SCCM

Bomgar

Zscaler

Job description

Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities in St. Louis, MO.

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile.

Responsibilities:

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.Headquartered in Chantilly, Virginia, we have approximately 50,000employees in more than 70 countries across all 7 continents.

Minimum Requirements:

• Associates Degree, and at least 1 year of IT help desk support experience
  • Or High school diploma/GED, and at least 3 years of IT help desk support experience
• Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support
• Experience using the ServiceNow ticketing system (or similar ticketing system)
• Experience with the Microsoft Windows 11 operating system
• Experience with Microsoft Office365, including Microsoft Teams
• Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
• Familiarity with the ITIL process
• Good technical writing, presentation, and documentation skills
• Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
• Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check
• Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)
• Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required forfacility credentials/authorization at this work location.

Preferred Qualifications:

• Prior experience of IT support in an Enterprise environment
• Experience with Windows Server 2019 and Hyper-V
• Experience with InfoBlox and NetBackup
• Experience performing hardware repair of HP computers/printers and Dell servers
• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks
• Experience evaluating system performance results and recommending improvements or optimizations
• Experience planning and leading technology assignments and projects
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Compensation Details:

$33.00 - $35.00

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.