IT Support Technician

CaptiveAire; Raleigh (NC); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Disability & life insurance

Paid holidays, vacation, and sick days

401k with employer match

Flexible spending account (FSA)

Job summary

CaptiveAire Systems, Inc. is seeking an IT Infrastructure Technician to provide tier 1 remote and local technology support for our national manufacturing company with 6 facilities and 90+ sales offices across the US.

Based at our Raleigh corporate office, the role also assists with hardware installation, inventory and asset management, and other IT management tasks. This non-remote role emphasizes reliability, responsiveness, and strong communication as you collaborate with end users and IT

Qualifications

• 3+ years of professional IT or helpdesk experience.
• Hands-on experience supporting Windows PCs, Apple hardware, macOS and iOS in a corporate environment.
• Ability to diagnose and resolve complex hardware, software, OS, peripheral and connectivity problems.
• Solid knowledge of TCP/IP, DNS, DHCP, wired and wireless networking, VPN connectivity and network troubleshooting.
• Experience troubleshooting network-connected workstations, printers, scanners, mobile devices and other endpoints.
• Ability to take ownership of technical problems from diagnosis to resolution, escalating when necessary.
• Experience supporting end users in a production environment where reliability and communication are essential.
• Strong written, verbal and interpersonal communication skills.

Responsibilities

• Provide tier 1 remote and on-site technology support for the national manufacturing company.
• Assist with hardware installation, inventory and asset management, and other IT management tasks.

Skills

IT support

Windows/macOS/iOS

Networking basics

Customer service

Troubleshooting hardware

End-user support

Tools

M365

Exchange Online

Entra/AD

Job description

Company Profile:

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we’ve led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

Why Work for CaptiveAire?

Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC Systems.

Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.

Mission: to provide the highest quality products and service to our users at the lowest possible price

Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos

What our employees have to say:

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment.I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

Learn more about CaptiveAire and our products here

Summary:

The IT Infrastructure Technician will be tasked with providing tier 1 remote and local technology support for this national manufacturing company which operates 6 manufacturing facilities and 90+ sales offices across the US. Employee will also assist with hardware installation, inventory and asset management along with other information technology management related tasks. This is not a remote role and will be based working out of our corporate office in Raleigh.

Qualifications:

• 3+ years of professional IT support experience, including substantial hands-on desktop, endpoint, or systems support responsibilities.
• Extensive hands-on experience supporting Windows PCs, Apple hardware, macOS, and iOS in a corporate environment.
• Demonstrated ability to independently diagnose and resolve complex hardware, software, operating system, peripheral, and connectivity problems.
• Solid working knowledge of TCP/IP, DNS, DHCP, wired and wireless networking, VPN connectivity, and network troubleshooting.
• Experience troubleshooting network-connected workstations, printers, scanners, mobile devices, and other endpoints.
• Ability to take ownership of technical problems from initial diagnosis through resolution, escalating appropriately when necessary.
• Experience supporting end users in a production business environment where reliability, responsiveness, and professional communication are essential.
• Strong written, verbal, and interpersonal communication skills are a must.
• Experience working with M365, Exchange online, Entra and/or Active Directory a big plus, but not required.

Salary:

Competitive base salary with monthly bonus based on productivity and profits.

Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• Paid holidays, vacation, and sick days based upon tenure
• 401k with employer match
• Flexible spending account (FSA)

CaptiveAire is proud to be an equal opportunity workplace. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.

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