IT Support Technician

Arcfield; Newport (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

Arcfield is seeking an IT Help Desk Support Technician in Newport, Rhode Island. This role involves providing IT support for the Naval Undersea Warfare Center, focusing on cybersecurity and information assurance.

Qualified candidates should have 4-5 years of experience, excellent customer service skills, and an active Secret-level clearance. Responsibilities include troubleshooting hardware/software issues, client support, and operational improvements.

Qualifications

• 4-5 years of experience in IT support.
• Active Secret-level security clearance required.
• Ability to learn new technologies quickly.

Responsibilities

• Provide technical support for IT and cybersecurity.
• Install, configure, and troubleshoot operating systems.
• Assist with the maintenance and administration of applications.
• Teach clients to resolve routine hardware and software problems.

Skills

Customer service

Technical support

Communication skills

Microsoft Office

Operating systems troubleshooting

Education

High School Diploma

Tools

CompTIA Security+ CE

Linux

Job description

Responsibilities

Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and the security of information systems.

Principal Duties and Responsibilities

• Excellent customer service, interpersonal, communication skills to provide technical and product support.
• Proficient in information technology and operations management.
• Gather feedback for and implement continuous improvement.
• Support special projects related to client support and operations related activities.
• Work with development teams to improve overall processes.
• Work with external vendors as required.
• Attend all meetings as applicable and provide necessary feedback when prompted.
• Ability to work independently on problems and projects.
• Demonstrate attention to detail in planning, preparing, and developing procedures, process documents and other forms of documentation.
• Working knowledge of Microsoft Office applications.
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use of OS, computer-assisted, and managed technology.
• Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team.

Qualifications

• HS and 4-5 years of experience.
• Position requires an active Secret-level security clearance.
• Additional Skills of Interest (not required):
• CompTIA Security+ CE.
• Experience in reimaging and patching.
• Experience in Linux.
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing.
• Clear understanding of computer hardware.
• Military or Government Experience.

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.