IT Support Technician

Express Employment International (US); Morgantown (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

Express Employment International (US) in Morgantown, WV is seeking an IT Support Technician to assist healthcare staff with Tier I support. The role focuses on troubleshooting hardware and software, responding to tickets, and documenting resolutions. Strong communication and teamwork are essential.

Prior help desk experience preferred. The position offers a collaborative environment within a healthcare setting and opportunities to grow technical skills while supporting administrative and

Qualifications

• Basic IT troubleshooting and customer service skills.
• Strong communication and problem-solving abilities.
• Ability to work well with a team.
• Previous help desk or IT support experience preferred.

Responsibilities

• Provide Tier I technical support to administrative and clinical staff.
• Respond to help desk tickets, phone calls, and emails.
• Troubleshoot computer, software, and basic network issues.
• Assist with user accounts, equipment, and other IT needs.
• Document issues and resolutions.

Skills

Basic IT troubleshooting

Customer service

Teamwork

Help desk experience

Job description

We are seeking an IT Support Technician for a local healthcare organization in Morgantown. This is a great opportunity for someone who enjoys troubleshooting technology and helping others.

Responsibilities:

• Provide Tier I technical support to administrative and clinical staff.
• Respond to help desk tickets, phone calls, and emails.
• Troubleshoot computer, software, and basic network issues.
• Assist with user accounts, equipment, and other IT needs.
• Document issues and resolutions.

Requirements:

• Basic IT troubleshooting and customer service skills.
• Strong communication and problem-solving abilities.
• Ability to work well with a team.
• Previous help desk or IT support experience preferred.

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