IT Support Technician

Bolton & Menk, Inc.; Mankato (MN); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) Match Program

Paid time off

Volunteer Time Off

Life insurance

Vision insurance

Job summary

Bolton & Menk, Inc. in Mankato, MN is seeking an IT Support Technician to join our IT Work Group.

You will provide firm-wide technical support, install and maintain configurations, and collaborate with other technicians to keep our computing environment running smoothly. The role requires an associate degree or 3+ years of related experience, strong knowledge of networks, PCs, and operating systems, and the ability to manage multiple tasks.

Qualifications

• Associate's degree or 1+ years of experience in a related computer field OR 3+ years of relevant work experience.
• Strong knowledge of network, software systems and PC hardware and software.
• Hands-on hardware/software troubleshooting experience.

Responsibilities

• Work with end users to identify and deliver required service levels.
• Construct, install, configure, test and maintain configurations across platforms and OS.
• Collaborate with support technicians to ensure efficient operation of the computing environment.
• Monitor and resolve complex problems for end users and implement corrective solutions.
• Assist in developing long-term strategies and capacity planning for future needs.
• Support implementation of new projects and installations.
• Maintain knowledge of hardware, software and contracts; supervise contract-based installations.

Skills

End-user support

Networking

PC hardware

Operating systems

Troubleshooting

Education

Associate degree or 3+ years related experience

Tools

Windows Domain Administration

VMware administration

Azure administration

Power Platform administration

Job description

Description

Bolton & Menk has an exciting opportunity for an IT Support Technician to join our team. As a Top Workplace, this is a fantastic chance to work with a talented team of professionals and make a lasting impact on the communities we serve. With over 75 years of experience, Bolton & Menk specializes in providing community infrastructure solutions across the Midwest, Southeast, and beyond.

We have an opportunity for an IT Support Technician to join our IT Work Group and help support our employees' firm-wide with technical support. This position will be located out of our Mankato location.

What you will be doing

• Work with end users to identify and deliver required service levels.
• Construct, install, configure, test and maintain customized configurations based on various platforms and operating systems.
• Collaborate with support technicians and specialists to ensure efficient operation of the company's computing environment.
• Monitor and maintain on-site analysis, diagnosis, and resolution of complex problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
• Assist in developing long-term strategies and capacity planning for meeting future systems needs.
• Support implementation of new projects and new installations.
• Maintain up-to-date knowledge of hardware, software and equipment contracts and supervise contract-based installations.
• If necessary, liaise with third-party support and vendors.
• Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
• Other duties as assigned.

What we are looking for

• Associate's degree and 1+ years of experience in a related computer field or 3+ years of relevant work experience
• Excellent technical knowledge of network, software systems and PC hardware and software.
• Hands-on hardware/software troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to fill multiple roles simultaneously.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Excellent technical understanding and data processing skills. .
• Excellent time management, organizational and problem solving skills.
• Excellent attention to detail.
• Effective Administrative skills.
• Effective Prioritization and Conflict Resolution skills.
• Excellent Problem Solving Skills
• Possess a valid drivers licenses and reliable transportation as travel to various job sites may be required.

Bonus Skills and Experience

• Experience with Windows Domain Administration
• VMware administration experience
• Security+ or similar certification
• Experience with virus and malware protection solutions
• Azure administration experience
• Power Platform administration experience

Bolton & Menk will currently not be providing visa sponsorship or Optional Practical Training Extensions for STEM Students. Individuals must be legally authorized to work in the US at the start of employment without a need for current or future visa sponsorship

Salary Range

$55,000 - $72,000 depending on years of experience and credentials

Bolton & Menk is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to specific geographic location. Bolton & Menk reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

Supporting Our Employees

There's life at work and life outside of work. Bolton & Menk has a number of benefit programs and amenities to support you and your family throughout whatever stage of life you are in.

Benefits

• Competitive compensation plan - overtime compensation available to most employees
• Discretionary bonuses available to most employees
• ESOP - Employee ownership (ESOP); 100% company-paid contributions
• 401(k) Match Program
• Paid time off (PTO)
• Volunteer Time Off (VTO)
• Six paid flexible company holidays
• Two floating personal holidays for events that are important in your life
• Tuition reimbursement
• Parental leave
• Short term and Long-term disability
• Dependent care reimbursement
• Employee assistance program
• Health insurance
• Flexible spending account
• Life insurance
• Vision insurance

WHY BOLTON & MENK?

Bolton & Menk, Inc. specializes in providing community infrastructure solutions. Since 1949, we have been committed to improving quality of life through engineering excellence and client satisfaction. From advocating for our communities to designing their dreams to finding funding; we take pride in our work because we live in these same communities. Today, Bolton & Menk has more than 1,000 employees throughout more than 35 locations in Minnesota, Iowa, North Dakota, North Carolina, South Carolina, and Colorado providing services to more than 400 communities and agencies. Learn more about our history here:https://www.bolton-menk.com/about-us/

OUR BENEFITS

At Bolton & Menk, we value our people and provide an exceptional Total Compensation and Benefits Package to protect our most valuable asset. We are committed to the well-being of our employees and their families. Perks of being a Bolton & Menk employee include peace of mind with our benefits package and competitive compensation plan, flexible schedules, and career development opportunities. Learn more here:https://www.bolton-menk.com/careers

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Bolton & Menk does not accept unsolicited resumes from individual recruiters or third-party agencies in response to Bolton & Menk job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Bolton & Menk Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Bolton & Menk Talent Acquisition team.

It is our responsibility and privilege to embrace the diversity of people, thoughts, and experiences necessary to develop infrastructure systems that serve all people. Bolton & Menk, Inc., is an Equal Employment Opportunity / Affirmative Action Employer.

Qualifications

Education

Associate of Science of Computer Science (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.