IT Support Technician

Spring Fertility; Denver (CO); On-site; USD 38,572 - 45,460; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

Paid time off

BetterHelp

Commuter benefits

401(k) matching

Fertility benefits

Career development

Life and disability insurance

Job summary

Spring Fertility is seeking an IT Support Technician to proactively and reactively handle tech needs for Doctors, Nurses, Medical Assistants, and Finance/Administrative departments. Travel to other Spring sites will be periodically required.

The role demands high interaction with executives and staff in a fast-paced organization. Responsibilities include installation, configuration, troubleshooting of desktops, laptops, A/V, Meraki networking, cloud technologies, and medical-related devices,

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Strong service delivery focus and customer management skills.
• Experience supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.)
• At least 2 years of experience in an IT Support role.

Responsibilities

• Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.
• Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general.
• High level of customer focus with due care and attention to priority issues.
• Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.
• Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes.
• Help to evaluate hardware and software solutions and participate in IT projects.
• Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.
• Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices.
• Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.
• Work closely with 3rd party vendors providing various technology services.
• Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed.
• Ensure documentation is captured appropriately and is easily accessible to the broader IT team.

Skills

Windows 10 support

Office 365

Meraki networks

Azure AD

Intune

Ticketing systems

Communication

Education

Bachelor's degree or equivalent

Tools

Meraki

RingCentral

VPN

A/V systems

Job description

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team?

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

The IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. Travel to other Spring sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications. The role also required on-call support coverage and weekend remote coverage on a rotational basis.

Day-to-Day Job Duties Include:

• Provide IT support to a growing staff of 400+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.
• Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general.
• High level of customer focus with due care and attention to priority issues.
• Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.
• Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes.
• Help to evaluate hardware and software solutions and participate in IT projects.
• Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.
• Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices.
• Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.
• Work closely with 3rd party vendors providing various technology services.
• Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed.
• Ensure documentation is captured appropriately and is easily accessible to the broader IT team.

Education, Licenses, Certifications

Bachelor’s degree or equivalent combination of education and experience.

• Strong service delivery focus and customer management skills.
• Experience supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.)
• PC hardware and software troubleshooting skills and experience.
• At least 2 years of experience in an IT Support role.
• Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform.
• Ability to work independently and to manage competing priorities.
• High level of professionalism and business acumen.
• Very good written and verbal communication skills.
• Ability to actively participate as part of a team.
• Experience with Azure AD and Intune is a plus.
• Professional IT work experience in the medical industry is a plus.
• Microsoft Certifications are a plus.

Employment Type

This is a full-time non-exempt position that requires early hours, rotational weekends and holidays.

Compensation

The salary range for this role is $28-33/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

Investing in You Today and Tomorrow

Competitive medical, dental, and vision plans

Paid time off to recharge and enjoy personal time

Access to BetterHelp therapy sessions for mental and emotional wellness

Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

401(k) with up to a 4% company match

Comprehensive fertility and parental leave benefits

Career development opportunities in a fast-growing organization

Employer-paid life and disability insurance

Temporary and contract roles may not be eligible for all benefits listed above.

Don’t have it all? We still welcome you to apply!

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

We are scientists. We are humanists. We are passionate about fertility.

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.