IT Support Technician

KBR, Inc; Chantilly (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Paid time off

Job summary

A leading engineering solutions provider in Chantilly, Virginia is seeking an IT Support Technician. In this role, you will provide crucial technical support to ensure reliable access and functionality for users. Responsibilities will include troubleshooting hardware and software issues, administering user accounts, and maintaining IT equipment. Candidates must hold an active TS/SCI clearance with a Polygraph and have at least 5 years of relevant experience in IT environments. This is an on-site, full-time position with minimal travel requirements.

Qualifications

• 5+ years relevant experience in IT support.
• Active TS/SCI clearance with a Polygraph.
• Strong knowledge of Windows operating systems.

Responsibilities

• Provide desktop, peripheral, and user access support.
• Install and maintain desktop systems and printers.
• Administer user accounts and access controls.

Skills

Troubleshooting skills

Customer service skills

Technical communication

Education

Bachelor's degree

Tools

Microsoft Office

Active Directory

Job description

IT Support Technician page is loaded## IT Support Technicianlocations: Chantilly, Virginiatime type: Full timeposted on: Posted Todayjob requisition id: R2122067**Title:**IT Support Technician**Belong. Connect. Grow. with KBR!** KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.## ## * **Innovative Projects:** Support IT environments that enable mission-critical work.* **Collaborative Environment:** Be part of a team that values responsiveness, teamwork, and customer service.* **Impactful Work:** Ensure users have reliable, secure access to the tools they need.## ## ## **Key Responsibilities*** Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.* Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.* Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.* Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.* Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.## ## ## **Qualifications**### **Required*** Active TS/SCI with a Polygraph* Bachelor's degree* Minimum of 5 years relevant experience* Experience providing hands-on IT support in a desktop or service desk environment.* Strong troubleshooting skills for hardware, software, and basic network issues.* Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).* Familiarity with user account management, permissions, and directory services (e.g., Active Directory).* Ability to communicate technical information clearly to non-technical users.* Experience documenting technical issues, resolutions, and procedures.* Ability to manage multiple support requests in a fast-paced environment.* Attention to detail and strong customer service skills.* Ability to lift and move equipment weighing up to 20 pounds.### ### ### **Desired*** Previous experience supporting a government or defense contractor environment.* Familiarity with basic server administration or endpoint management tools.## ## ## **Work Environment*** **Location:** On-site* **Travel Requirements:** Minimal (0–20%)* **Working Hours:** Standard business hoursApply today and join KBR in supporting technology solutions that help enable missions that matter.**KBR Benefits** KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules. We support career advancement through professional training and development.Belong, Connect and Grow at KBR At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.* **We Value Our People –** We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.* **We Deliver –** We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders.* **We Are People of Integrity –** We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business.* **We Empower –** We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed.* **We Are a Team of Teams –** We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.