IT Support Technician

Socket.dev; Baton Rouge (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Flexible spending account

Disability insurance

Paid time off

Flexible work schedule

Job summary

Brown & Root Industrial Services is seeking an IT Helpdesk Technician to provide internal employee support and technical assistance on company-supported computer hardware, software, and systems.

Responsibilities include handling hardware/software issues, ticketing, diagnosing, upgrading, maintaining equipment, and ensuring network users (including remote) receive prompt, professional service.

Qualifications

• Advanced computer/software troubleshooting and Windows OS experience.
• Experience with Active Directory, Office 365 administration and apps.
• Knowledge of network infrastructure, servers and hardware.
• PowerShell basics preferred; strong customer service and communication.

Responsibilities

• Provide technical support for company’s computer environment and network.
• Respond to requests via IT ticketing system and log interactions.
• Open/close service requests; classify, assign, track, and close requests.
• Maintain in-house systems: diagnose, upgrade, repair, install hardware.
• Deliver excellent customer service to employees, including remote users.
• Foster positive relationships and understand users’ problems.
• Schedule equipment, handle services/items for employees; organize shipments.
• Interact with network services.

Skills

Troubleshooting

Windows OS

Customer service

Communication skills

Time management

Education

Bachelor's degree preferred

CompTIA A+ certification preferred

Tools

Active Directory

Office 365 administration

Office 365 apps

Windows 10/11

PowerShell basics

Job description

Summary:

Provide internal employee support and technical assistance on company-supported computer hardware, software, and systems.

Responsibilities:

• Provide technical support for company’s computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
• Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
• Offer outstanding customer support and excellent communication in accordance with company’s procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
• Ensure a positive support experience for company employees; develop a good relationship and trust by exhibiting professional attitude and a welcoming approach to understanding customers’ problems.
• Perform administrative duties, including scheduling of equipment, or any other services/items for company employees; organize shipments to remote sites if required.
• Interact with network services.

Job Requirements:

Skills/Qualifications/Competencies/Experience:

• Possession of advanced computer/software troubleshooting and Windows operation system experience.
• Possession of advanced experience with Active Directory, Office 365 administration, Office 365 application suite, Windows 10/11 operating systems.
• Knowledge of network infrastructure, servers, and hardware.
• Basic understanding of PowerShell syntax and commands preferred.
• Bachelors degree preferred
• CompTIA A+ certification preferred
• Minimum of 3+ years relevant support experience
• Customer service oriented and possesses good oral and written communications skills.
• Strong ability to work effectively with various levels of an organization.
• Strong listening skills to fully understand what an end user’s needs and/or requests are.
• The ability to perform a variety of complicated tasks and manage time efficiently.

Brown & Root Industrial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

BENEFITS: Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.

Qualifications

Summary:

Provide internal employee support and technical assistance on company-supported computer hardware, software, and systems.

Responsibilities:

• Provide technical support for company’s computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
• Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
• Offer outstanding customer support and excellent communication in accordance with company’s procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
• Ensure a positive support experience for company employees; develop a good relationship and trust by exhibiting professional attitude and a welcoming approach to understanding customers’ problems.
• Perform administrative duties, including scheduling of equipment, or any other services/items for company employees; organize shipments to remote sites if required.
• Interact with network services.

Job Requirements:

Skills/Qualifications/Competencies/Experience:

• Possession of advanced computer/software troubleshooting and Windows operation system experience.
• Possession of advanced experience with Active Directory, Office 365 administration, Office 365 application suite, Windows 10/11 operating systems.
• Knowledge of network infrastructure, servers, and hardware.
• Basic understanding of PowerShell syntax and commands preferred.
• Bachelors degree preferred
• CompTIA A+ certification preferred
• Minimum of 3+ years relevant support experience
• Customer service oriented and possesses good oral and written communications skills.
• Strong ability to work effectively with various levels of an organization.
• Strong listening skills to fully understand what an end user’s needs and/or requests are.
• The ability to perform a variety of complicated tasks and manage time efficiently.

Brown & Root Industrial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

BENEFITS: Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.