IT Support Technician

Lensa; Atlanta (GA); On-site; USD 74,000 - 80,000; Full time

Job summary

Une opportunité pour un technicien de support IT chez un client de Lensa à Atlanta. Ce rôle enlève un support de première ligne tout en favorisant un environnement de travail collaboratif. Les candidats doivent avoir une expérience solide dans le support technique, être familiers avec Windows, macOS, et l'administration de Microsoft 365, ainsi qu'avoir un bon sens de la communication.

Benefits

Comprehensive medical, dental, and vision plans

Free virtual counseling resources

401(k) options with employer match

Generous paid time off program

Paid parental leave and family planning support

Flexible remote work offerings

Paid time off to support a volunteer program

Qualifications

• Expérience de 2-3 ans dans le support technique.
• Bonne connaissance de l'administration Microsoft 365.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Fournir un support de première ligne pour tous les problèmes IT.
• Installer, configurer et maintenir le matériel et les logiciels.
• Documenter les solutions.

Skills

User friendliness

Troubleshooting

Device management

Fluency in English

Education

2-3 years experience of working with IT Support

Tools

Microsoft 365

Azure

Active Directory

Windows

macOS

Android

iOS

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sinch, is seeking professionals in Atlanta, GA. Apply via Lensa today!

As IT Support Technician you provide first line, on-site, end user support as a part of Sinch’s Global IT support team. Curiosity, user friendliness and willingness to learn is essential. This role involves installing, configuring, and maintaining hardware and software. You should be able to work independently and take full ownership of your own work as well as be a team player.

Key Responsibilities

• First line support for all IT issues
• Office IT equipment
• Device management and software/hardware troubleshooting and fixes.
• Administration of Microsoft 365 and related systems
• Documenting solutions
  
  

Requirements

• 2-3 years experience of working with IT Support.
• Good knowledge of Windows and macOS
• Good knowledge of Microsoft 365 administration
• Experience of Azure and Active Directory
• Experience of Android and iOS devices
• Fluency in written and spoken English.
  
  

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
  
  

The annual starting salary for this position is between $74,880.00 - $80,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 03/02/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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