IT Support Technician

Sinch; Atlanta (GA); On-site; USD 74,000 - 80,000; Full time

Job summary

A leading company is seeking an IT Support Technician to provide first line, on-site support as part of their Global IT team. The role involves troubleshooting hardware and software issues, managing devices, and administering Microsoft 365. Ideal candidates will have 2-3 years of IT support experience and a strong knowledge of Windows, macOS, and Microsoft 365.

Benefits

Comprehensive medical, dental, and vision plans

Free virtual counseling resources

Roth and Pre-tax 401(k) options with employer match

Generous paid time off program

Paid parental leave and family planning support

Flexible remote work offerings

Paid time off for volunteer programs

Qualifications

• 2-3 years experience in IT Support.
• Good knowledge of Windows and macOS.
• Experience with Azure and Active Directory.

Responsibilities

• Provide first line support for all IT issues.
• Manage office IT equipment and troubleshoot devices.
• Document solutions and administer Microsoft 365.

Skills

Troubleshooting

Device management

Microsoft 365 administration

Windows knowledge

macOS knowledge

Fluency in English

Tools

Microsoft 365

Azure

Active Directory

Android devices

iOS devices

Job description

As IT Support Technician you provide first line, on-site, end user support as a part of Sinch’s Global IT support team. Curiosity, user friendliness and willingness to learn is essential. This role involves installing, configuring, and maintaining hardware and software. You should be able to work independently and take full ownership of your own work as well as be a team player.

Key Responsibilities

· First line support for all IT issues

· Office IT equipment

· Device management and software/hardware troubleshooting and fixes.

· Administration of Microsoft 365 and related systems

· Documenting solutions

· 2-3 years experience of working with IT Support.

· Good knowledge of Windows and macOS

· Good knowledge of Microsoft 365 administration

· Experience of Azure and Active Directory

· Experience of Android and iOS devices

· Fluency in written and spoken English.

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $74,880.00 - $80,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 03/02/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.