IT Support Technician

Nesco Resource; Ashburn (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in IT services is seeking an IT Support Technician in Ashburn, VA, for a full-time role. The successful candidate will be responsible for providing technical support, diagnosing IT issues, and ensuring customer satisfaction. Ideal for a resourceful individual eager to develop expertise in a dynamic support environment. Competitive salary and comprehensive benefits are offered.

Benefits

Medical Benefits

Vision and Dental Coverage

401K Plan

Employee Assistance Program (EAP)

Qualifications

• 1-3 years of experience providing IT support in a Windows environment.
• Strong knowledge of Active Directory and troubleshooting DNS.
• Familiarity with VoIP technologies and Microsoft Office 365.

Responsibilities

• Provide first line technical support for customers.
• Diagnose and troubleshoot IT-related issues efficiently.
• Participate in a weekly on-call rotation for after-hours support.

Skills

Troubleshooting

Customer Interaction

Active Directory Administration

VoIP Technologies

DNS Troubleshooting

Network Support

Microsoft Office 365

Printer Troubleshooting

Written Communication

Verbal Communication

Education

ITIL Foundation (willingness to obtain)

CompTIA A (willingness to obtain)

CompTIA Network (willingness to obtain)

CompTIA Security (willingness to obtain)

Job description

Nesco is seeking an IT Support Technician to support an MSP onsite in Ashburn, VA on a full-time basis.

Role and Responsibilities

This position serves as the first point of contact for customers seeking technical support through the Support Operations Center. The ideal candidate will provide troubleshooting assistance, escalate complex issues when necessary, and ensure customer satisfaction by resolving IT-related problems efficiently.

• Respond to technical support requests received via phone, email, or customer portal.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate unresolved issues to Tier 2 and Tier 3 support teams when necessary.
• Support network services such as DNS, DHCP, and connectivity troubleshooting.
• Perform workstation imaging, virus/malware removal, and routine system maintenance.
• Participate in a weekly on-call rotation to provide after-hours support.
• Maintain and update technical documentation and knowledge base for reference.

Skills and Qualifications

• 1-3 years of experience providing IT support in a Windows environment.
• Experience with installing, configuring, and troubleshooting various printer brands (preferred).
• Hands-on experience managing Microsoft Office 365 and Office product suite.
• Strong knowledge of Active Directory administration, Group Policy implementation, and troubleshooting.
• Understanding of VoIP technologies, including administration and troubleshooting.
• Experience with DNS and DHCP troubleshooting.
• Familiarity with SaaS-based products and managing customer licenses.
• Strong written and verbal communication skills for effective customer interaction.
• Ability to work independently and take initiative in a dynamic environment.
• Willingness to obtain the following certifications within a designated timeframe after onboarding:
  • ITIL Foundation
  • CompTIA A
  • CompTIA Network
  • CompTIA Security

Security and Compliance Requirements

• Maintain confidentiality of sensitive information and adhere to data protection policies.
• Follow security guidelines, privacy policies, and acceptable use policies as outlined by company standards.
• Commit to upholding security best practices and ensuring reliable IT operations.

This role is ideal for someone who is resourceful, customer-focused, and eager to develop their technical expertise in a fast-paced support environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. com171

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