IT Support Technician

orthoalaska; Anchorage (AK); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

401(k) and profit sharing

Paid time off

Job summary

Orthopedic Physicians Alaska seeks a skilled IT Support Technician to join our growing practice. The role focuses on troubleshooting, hardware and software support, and end-user training for staff across multiple clinics.

Working M-F 7:30am–4:00pm with possible weekends and overtime, you will collaborate with the CIO and IT Director to set up new computers, train new hires, and provide Level 1 tech support for phones, printers, and EMR portal access.

Qualifications

• Two years of IT desktop support experience (healthcare preferred).
• High school diploma or equivalent.
• Knowledge of operating systems, software, hardware, networking, and IP/VPN environments.

Responsibilities

• Set up new computers; install or reinstall operating systems and software.
• Set up and train new hires on hardware, software, and equipment.
• Provide Level 1 IT support for phones, computers, peripherals, printers and business software.
• Assist with EMR portal access for employees.
• Document and track computer problems and corrective actions in ticketing system.

Skills

Operating systems

Software troubleshooting

Customer service

End-user training

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Ticketing software

Job description

IT Support Technician, OPA - Anchorage, on site -Full- Time

Orthopedic Physicians Alaska seeks a skilled, dedicated and professional IT Support Technician to join our rapidly growing and dynamic practice. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.

The primary purpose of this position is to be responsible for helping employees troubleshoot and fix computer related problems, support for hardware and software problems, and end-user training.

The shifts for this position are generally M-F, 7:30am to 4:00pm with possible weekends and Overtime.

Ideal attributes

• Knowledge of operating systems, word processing, database applications, spreadsheet applications, email, network environment, IP/VPN environment and diagnostic
• Knowledge of computer training principles and techniques and customer service-related concepts
• Knowledge of computer programs and computer hardware and troubleshooting techniques

Representative duties

• Works with CIO and Director of IT to set up new computers; install, reconfigure or reinstall operating systems and software
• Sets up and helps train new hires on computer hardware, software, and other equipment
• Provides employee end-user’s with Level 1 Tech Support for phones, computers, hardware peripherals, printers and business-related software
• Assisting employees with the set up and ongoing access to hospital EMR portals
• Records and files all computer problems, documenting corrective action taken within OrthoAlask’s ticket tracking software

Knowledge and skill requirements

• Knowledge of operating systems, word processing, database applications, spreadsheet applications, email, network environment, IP/VPN environment and diagnostic
• Knowledge of computer training principles and techniques and customer service-related concepts
• Knowledge of computer programs and computer hardware and troubleshooting techniques
• Excellent communication and interpersonal skills
• Professional, personable and caring, and able to help patients feel at ease
• Understanding of team principles
• Able to maintain a calm demeanor when under pressure
• Two years of experience in IT technical and desktop support or related occupations (preferably in the healthcare industry)
• High school diploma or equivalent

The mission of OrthoAlaska is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.