IT Support & Technical Analyst — Helpdesk Specialist

Clarendale of Algonquin; Des Moines (IA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Vacation time

Job summary

LCS is seeking an IT Technical Analyst to deliver prompt technical support and service desk assistance for our corporate and community locations in Des Moines, IA. You’ll handle Windows workstations, 365 services, and endpoint security while maintaining accurate ticketing and knowledge documentation.

Join a team that values customer service, collaboration, and continuous process improvements. This role includes on-call rotation and cross-site coordination, with opportunities for professional

Qualifications

• Two-year degree or equivalent combination of education and demonstrated experience.
• 2-4 years of service desk, desktop support, or technical support experience.
• Experience supporting Windows workstations, laptops, mobile devices, peripherals, printers, and related hardware.
• Strong knowledge of Windows 11, Microsoft 365, and core productivity applications.
• Familiarity with Microsoft Entra ID (Azure AD), account administration, group management, and Microsoft 365 user support.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity.
• Strong documentation and customer service skills.
• Experience with ITSM platforms; PowerShell scripting is preferred.

Responsibilities

• Provide exceptional customer service and technical support to end users across corporate and community locations.
• Install, configure, troubleshoot, maintain, and support Windows OS, hardware, software deployments, imaging, and break-fix activities.
• Support Microsoft 365 applications and services, including Outlook, Office, Teams, OneDrive, SharePoint, and basic administration tasks.
• Administer user accounts and access through the employee lifecycle.
• Support endpoint management and security solutions, including antivirus and MDM.
• Troubleshoot networks, VPN, printers, and peripherals; support conference room technologies.
• Create, manage, document, and resolve service requests and tickets with proper labor and billing data.
• Escalate and coordinate with internal teams, vendors, and third-party providers.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Documentation

Education

Associates degree or equivalent

Tools

BMC Helix

PowerShell

Job description

LCS is seeking an IT Technical Analyst to deliver prompt technical support and service desk assistance for our corporate and community locations in Des Moines, IA. You’ll handle Windows workstations, 365 services, and endpoint security while maintaining accurate ticketing and knowledge documentation.

Join a team that values customer service, collaboration, and continuous process improvements. This role includes on-call rotation and cross-site coordination, with opportunities for professional