IT Support Team Lead: Drive Service Desk Excellence

TalentPartners; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

TalentPartners in Miami, FL seeks an experienced IT Service Desk leader to oversee daily operations, ensuring timely resolution of incidents and service requests for the firm's buy-side environment.

You will serve as the primary escalation point for complex issues, mentor junior analysts, and help strengthen the team's capabilities while improving support processes and documenting procedures.

Responsibilities

• Oversee daily Service Desk operations and ensure technical issues are resolved efficiently.
• Serve as the primary escalation point for complex hardware, software, network, and enterprise application issues.
• Mentor junior analysts and interns while helping strengthen the team’s technical capabilities.
• Improve IT support processes, procedures, documentation, and escalation protocols.
• Manage IT assets, monitor enterprise systems, and support technology upgrades and deployments.

Job description

TalentPartners in Miami, FL seeks an experienced IT Service Desk leader to oversee daily operations, ensuring timely resolution of incidents and service requests for the firm's buy-side environment.

You will serve as the primary escalation point for complex issues, mentor junior analysts, and help strengthen the team's capabilities while improving support processes and documenting procedures.