IT Support Supervisor

Revel Staffing; Remote; USD 70,000 - 90,000; Full time

Job summary

A staffing agency is seeking an experienced IT Support Supervisor to lead a remote team managing IT training and systems support. Responsibilities include supervising specialists, ensuring system stability, and collaborating with leadership to align training with organizational needs. Ideal candidates will have MediClear certification or equivalent and possess strong knowledge of IT workflows and healthcare applications. This role fosters a customer-focused, collaborative environment.

Qualifications

• MediClear certification or a similar HIPAA credential is required.
• An Associate's degree in a relevant field or equivalent experience is necessary.
• Capability to effectively manage and prioritize tasks for remote teams.

Responsibilities

• Supervise and provide support to a team of IT training and application support specialists.
• Oversee the development and implementation of IT training programs.
• Ensure compliance with data integrity and regulatory standards.

Skills

IT workflows understanding

Healthcare applications knowledge

Training methodologies expertise

Team management

Customer service orientation

Education

MediClear certification or equivalent HIPAA credential

Associate's degree in Clinical Informatics, Computer Science, Business, or a related field

High school diploma/equivalent plus 2 years of IT operations experience

Job description

Anaheim, United States | Posted on 01/07/2026

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for training, systems support, and application readiness. This role oversees specialists who design, configure, and deliver IT and application training.

The supervisor ensures system stability, training quality, data accuracy, regulatory compliance, and alignment with organizational priorities while fostering a collaborative, service-focused environment.

Key Responsibilities

• Supervise and support a team of IT training and application support specialists
• Oversee development and delivery of IT training
• Ensure system stability, data integrity, and regulatory compliance
• Collaborate with cross-functional leaders to align training with organizational needs
• Maintain documentation, workflows, and training materials
• Monitor team performance, provide coaching, and manage schedules/assignments
• Promote a culture of customer service, accountability, and continuous improvement

Required Qualifications

• MediClear certification or equivalent HIPAA credential
• Associate’s degree in Clinical Informatics, Computer Science, Business, or a related field
• OR High school diploma/equivalent plus 2 years of IT operations experience
• Strong understanding of IT workflows, healthcare applications, data integrity, and training methodologies
• Ability to manage priorities, lead teams, and support remote staff

Preferred Qualifications

• Epic certification (or ability to obtain within six months)
• Healthcare IT experience within clinical, business office, or ambulatory settings