IT Support Specialists

ManTech; Hawaii; On-site; USD 60,000 - 90,000; Full time

Job summary

MANTECH seeks motivated IT Support Specialists to join our team in Oahu Hawaii and Dallas Texas. This role offers multiple seniority levels based on qualifications and experience, with responsibilities spanning technical support workflow, hardware/software platforms, asset distribution, and regional IT operations.

Qualified candidates must hold appropriate IT certifications, and some levels require a Secret Clearance.

Qualifications

• High school diploma and 10+ years of relevant experience (a bachelor’s degree may substitute for 2 years).
• Professional-level IT certifications (e.g., CompTIA Security+).
• Mid Level: 3+ years experience; degree substitutions; Foundational IT certs (e.g., CompTIA A+).
• Junior Level: CompTIA Security+ or equivalent IAT Level II; follow established SOPs and maintain records.

Responsibilities

• Approves and monitors the technical support workflow for hardware and software platforms.
• Coordinate resolution of escalated technical issues involving network connectivity and enterprise applications.
• Authorize distribution of IT assets and maintain detailed inventories.
• Oversee day-to-day operation of IT and Security Groups within a regional framework.
• Coordinate technical assistance for forward-deployed personnel to ensure continuous mission systems.
• Validate setup and maintenance of secure IT infrastructure for large-scale military exercises in the Pacific.
• Provide leadership, guidance, and mentoring to subordinate staff.

Skills

IT support

Network troubleshooting

Technical documentation

Leadership mentoring

Education

High school diploma

Bachelor's degree substitutable

CompTIA Security+

CompTIA A+

Job description

MANTECH seeks motivated, career and customer-oriented IT Support Specialists to join our team in Oahu Hawaii and Dallas Texas .

Responsibilities include but are not limited to:

• Approves and monitors the technical support workflow for a diverse range of hardware and software platforms.

• Coordinate the resolution of escalated technical issues involving network connectivity and enterprise applications.

• Authorize the distribution of IT assets and the maintenance of detailed equipment inventories for organizational accountability.

• Oversee the day-to-day operation of Information Technology and Security Groups within a regional distribution framework.

• Coordinate technical assistance for forward-deployed personnel to ensure the continuous availability of critical mission systems.

• Validate the setup and maintenance of secure IT infrastructure required for large-scale military exercises in the Pacific.

• Provides leadership, guidance, and mentoring to subordinate staff.

NOTE: Multiple levels of seniority are available based on qualifications and experience. Please see below.

Minimum Qualifications:

Senior Level

• High school diploma and 10+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).

• Professional-level IT certifications (e.g., CompTIA Security+).

Mid Level

• High school diploma and 3+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).

• Foundational IT certifications (e.g., CompTIA A+).

Junior Level

• CompTIA Security+ or equivalent IAT Level II certification.

• Ability to follow established technical SOPs and maintain accurate technical records.

Preferred Qualifications:

• 12+ years of position-relevant experience.

• Experience working in a military IT help desk or network operations center.

• Proficiency in troubleshooting military-unique software and hardware.

Clearance Required:

• Must hold an active Secret Clearance

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.