IT Support Specialist/Technician, level 1

Spectra Tech, Inc.; Los Alamos (NM); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Job summary

Spectra Tech, Inc. is seeking an IT Support Specialist/Technician (level 1) in Los Alamos, NM to deploy desktops at about 700 stations and replace old equipment. You will set up PC hardware, thin clients, monitors, and peripherals, and maintain organized asset records.

Weekend shifts are required and on-site work is expected. Responsibilities include post-deployment support, documenting asset tags, serial numbers, and MAC addresses, and keeping the staging area clean and secure.

Qualifications

• Experience setting up PC hardware, thin clients, dual-monitor configurations and basic workstation peripherals.
• Ability to lift up to 25 lbs and crawl under desks to route cables.
• Weekend availability (Friday to Sunday) required.

Responsibilities

• Remove existing monitors, thin clients, power strips, keyboards and mouse.
• Install new monitors, thin clients, power strips, keyboards and mouse for 600-700 thin clients and up to 2000 monitors.
• Record serial numbers, MAC addresses and asset tags; maintain accurate documentation.
• Unbox and set up new desktop/laptop hardware and peripherals at user desks.
• Provide on-site troubleshooting after deployment to resolve minor issues.

Skills

Desktop hardware

Thin clients

Monitors setup

Documentation

Lifting & mobility

Tools

Asset management system

Cable routing

Job description

Spectra Tech is immediately seeking an IT Support Specialist/Technician, level 1 in Los Alamos, NM.

Background: This project is requesting support for individuals to deploy desktops to 700 stations. These persons will have the knowledge and expertise deploy basic desktop and peripheral equipment, collect, organize, and store the older replaced equipment. Equipment includes replacing power strips, keyboards, mouse, card readers, thin clients, monitors with provided replacement equipment as required under the LLCC.

Prerequisites

• Technical Aptitude: Experience setting up PC hardware, thin clients, dual-monitor configurations, and basic workstation peripherals.
• Physical Capabilities: Ability to lift up to 25 lbs. repeatedly, crawl under desks to route cables/power strips, and stand or walk for extended periods.
• Schedule Availability: Must be available for weekend work (Friday to Sunday).

Specific Tasks

Duties include but are not limited to:

• Remove existing monitors, thin clients, power strips, keyboards, mouse.
• Add new monitors, thin clients, power strips, keyboards, and mouse. 600-700 thin clients and up to 2000 monitors.
• Cardboard and Styrofoam and general 'trash' management from the desktop replacements.
• Must be well organized, detail oriented, and keep accurate documentation.
• Unboxing & Setup: Unbox and physically set up new desktop/laptop hardware, monitors, docking stations, and peripherals at user desks.
• Post-Deployment Support: Provide on-site troubleshooting ("elbow support") to users immediately following installation to resolve minor post-deployment issues.
• Apply and record physical asset tags to all new devices and record serial numbers, MAC addresses, and asset tag numbers as instructed.
• Maintain a clean, organized, and secure staging room and warehouse area.
• Clean and wipe down desk area and remove any dust after removing old equipment but prior to new equipment plugged in.
• Verify power on and foundational infrastructure signals from the Certificate and/or DHCP server.

Report issue.

Attempt Basic troubleshooting as instructed by oversight staff onsite.

Additional Requirements

• Ability to lift up to 25lbs.
• Performs miscellaneous job-related duties as assigned.
• OT not Authorized
• Travel is not Authorized
• Part-Time