IT Support Specialist - Part-Time (Child Welfare Application)

Trigyn Technologies Limited.; Buffalo (NY); On-site; USD 25,000 - 40,000; Part time

Job summary

Trigyn Technologies Limited is seeking a part-time IT Support Specialist to provide support for child welfare applications in Buffalo, NY. The role involves direct user support, training, and compliance monitoring, requiring a Bachelor's degree and relevant IT experience.

Qualifications

• 36 months of experience providing IT support to users.
• 36 months of experience providing implementation support services.
• 18 months of experience providing onsite systems support in a child welfare environment.

Responsibilities

• Provide user support via in-person, email, and telephone.
• Deliver presentations to line staff and provide direct instruction.
• Monitor compliance with data entry requirements.

Skills

User Support

Technical Assistance

Training Staff

Monitoring Compliance

Education

Bachelor's Degree

Job description

Job Details: IT Support Specialist - Part-Time (Child Welfare Application)

Position Id: J0625-0087

Job Type: over 1 year (contract)

Country: United States

Pay Rate: Open

Job Description:

Trigyn's direct government client has an immediate need for an IT Support Specialist in Buffalo, NY.

Description:
Provide support for child welfare applications and initiatives.

Day to Day tasks to be performed by candidate include:
• Provide user support via in-person, email and telephone
• Provide direct, on-site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse.

Mandatory Qualification:
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
• Candidate is able to work independently, without assistance.

• 36 months of experience providing IT support to users.
• 36 months of experience providing implementation support services.
• 18 months of experience providing onsite systems support in a child welfare environment.
• 18 months of experience in training staff in a child welfare application.
• Bachelor's Degree.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.