IT Support Specialist - Manufacturing & Logistics Ops

Universal Logistics Holdings; Arlington (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Universal Logistics Holdings, including its subsidiary Logistics Insight Corporation (LINC), has immediate IT support opportunities in Arlington, TX. The role focuses on installing, configuring, and maintaining PC/LAN systems, software, and hardware in a warehouse environment serving GM.

Responsibilities include proactive system monitoring, incident tracking, uptime reporting, and collaboration with corporate IT and external vendors. Strong technical and communication skills are required.

Qualifications

• Technical Institute or Associate Degree in CS/IS or related field.
• 2+ years IT support experience in manufacturing or office.
• Strong understanding of PC hardware, LAN troubleshooting, workstation software.
• Working knowledge of Windows OS, MS Office, and basic networking.
• Experience with VMware, SQL Server, or Visual Basic is a plus.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Install, configure, and maintain PC/LAN systems, software, cabling, and related hardware.
• Provide technical support for low- to medium-complexity issues with timely, accurate resolution.
• Monitor IT systems to identify issues early and address them proactively.
• Participate in IT projects including upgrades, system enhancements, and infrastructure improvements.
• Document and track incidents, service requests, and resolutions according to IT standards.
• Support assembly‑line downtime tracking and reporting.
• Manage, track, and report on the plant’s 6S program.
• Fulfill internal and external data requests as needed.
• Assist with physical setup, maintenance, and relocation of IT hardware.
• Track IT equipment and supply inventory, and notify leadership when items need replenishment.
• Collaborate with corporate IT teams and external vendors to resolve complex technical issues.
• Follow all Quality and Environmental Management System policies and procedures.
• Perform other duties as assigned.

Skills

PC hardware

LAN troubleshooting

Workstation software

Windows OS

MS Office

Strong communication

Teamwork

Education

Technical Institute or Associate Degree in Computer Science/Information Systems

Tools

VMware

SQL Server

Visual Basic

Job description

Universal Logistics Holdings, including its subsidiary Logistics Insight Corporation (LINC), has immediate IT support opportunities in Arlington, TX. The role focuses on installing, configuring, and maintaining PC/LAN systems, software, and hardware in a warehouse environment serving GM.

Responsibilities include proactive system monitoring, incident tracking, uptime reporting, and collaboration with corporate IT and external vendors. Strong technical and communication skills are required.