IT Support Specialist II - Dayton, OH

CFD Research Corporation; Beavercreek (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Ownership Plan (ESOP)

Medical, Vision, and Dental insurance

Paid leave

Short/Long-term disability

Life insurance

Job summary

CFD Research Corporation in Dayton/Beavercreek, OH, seeks an experienced PC Support/Help Desk specialist to maintain desktops, servers, and network services on site.

Requirements include US citizenship, ability to obtain a security clearance, and a bachelor’s degree with 5+ years of relevant experience (7 years if no degree). Proficiency with Windows OS, Hyper-V, Microsoft 365, Linux SSH, and basic networking is required.

Qualifications

• US citizenship is required.
• Ability to obtain and maintain a security clearance.
• Bachelor's degree plus 5+ years in PC support or 7 years in lieu of a degree.
• Knowledge of Windows operating systems, Hyper-V, Microsoft 365, and Windows Domain architecture.
• Familiarity with Linux administration and SSH.

Responsibilities

• Provide courteous, professional support to users and stakeholders.
• Coordinate computing resources setup and software installation.
• Mentor team members as needed.
• Respond promptly to internal support requests per procedures.
• Maintain multi-user desktop/server systems and monitor resources.

Skills

US Citizenship

Security clearance eligibility

Windows OS knowledge

Hyper-V

Microsoft 365 Suite

Windows Domain architecture

IT fundamentals

Firewalls & LAN basics

Linux administration basics

SSH and remote server management

Education

Bachelor's degree

5+ years PC Support/Help Desk experience

Tools

Hyper-V

Microsoft 365 Suite

Windows OS

SSH

Job description

About CFD Research:

Since its inception in 1987, CFD Research has delivered innovative technology solutions within the Aerospace & Defense, Biomedical & Life Sciences, Intelligence & Sensing, and Energy & Materials industries. CFD Research has earned multiple national awards for successful application and commercialization of innovative component/system technology prototypes, multi-physics simulation software, multi-disciplinary analyses, and expert support services. Based in Huntsville, Alabama where laboratory facilities and headquarters are located, CFD Research also has office and laboratory facilities in Dayton, Ohio, prototyping test and evaluation facilities in Hollywood, Alabama, and office facilities in Fort Walton Beach, Florida. CFD Research is an ISO9001:AS9100D registered company and is appraised at CMMI Level II for Services. CFD Research is a 100% ESOP (employee-owned company) recognized in Inc. Magazine's Inc5000 as a top growing company for four of the last five years. Learn more at www.cfd-research.com

Job Description

• Provide courteous and professional support to users and internal stakeholders
• Coordinate setting up of computing resources and installation of required software
• Mentor other members of the team as needed
• Efficient timely, and effective response to internal user requests for support/troubleshooting while adhering to internal operating procedures
• Maintain smooth operation of multi-user/multi-platform computer systems for desktops and server environment
• Monitor and manage system resources, (e.g. CPU usage, disk usage, and response times)

Basic Qualifications

• Candidate must be a US Citizen
• Must be able to obtain and maintain a security clearance
• Position requires at least a Bachelors degree and 5 years of experience (or 7 years of experience in lieu of a degree) in PC Support and/or Help Desk environment
• Knowledge of Window operating systems, Hyper-V, Microsoft 365 Suite, Window Domain architecture, Information Technology, Firewalls, and effective knowledge of both wired and wireless Local Area Network technologies.
• Linux Administration:
  • Basic Knowledge of SSH and Remote server administration
  • Experience with common Linux commands
  • Perform routine administration, monitoring, patching, user management, and basic troubleshooting.

Desired Qualifications

• Experience in implementation and maintenance of CMMC guidelines strongly preferred
• Experience with basic support of Linux in a production environment a plus
• Experience in a small business environment is a plus

This role is 100% onsite in the Dayton/ Beavercreek, OH office.

Benefits:

• CFD Research offers competitive salaries and excellent employee benefits, including an employer matching 401(k) and Employee Stock Ownership Plan (ESOP).
• CFD Research offers our Full-Time, permanent employee-owners a highly competitive insurance package, including medical, vision, and dental insurance.
• Additionally, we offer company paid leave, compensation time, parental leave, long-term and short-term disability, accidental death and dismemberment, and life insurance.
• Part-Time and Temporary employee-owners may receive partial or reduced benefits and leave time based on their employment status level.
• Performance appraisals occur twice a year and annual pay increases are based upon corporate goals, personal development, performance, and outstanding achievements.
• In addition, group and individual bonuses are awarded for exceptional performance.

CFD Research is an EO employer - Veterans/Disabled and other protected categories