IT Support Specialist II

Apollo Mechanical Contractors; Kennewick (WA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with Company Match

STD, LTD, Voluntary Life benefits

Paid Time off

Job summary

Apollo Mechanical Contractors in Kennewick, WA is seeking an IT Support Specialist II to provide second-level technical assistance across the organization. You will install, configure, maintain, and troubleshoot hardware, software, and network-related systems to ensure reliable operations.

The role requires strong technical skills, professional communication, and a commitment to excellent customer service, with opportunities to contribute to IT initiatives and training end-users.

Qualifications

• 2+ years in help desk or IT support.
• Proficiency with PC hardware, Windows OS, and Microsoft 365.
• Networking basics: DNS, DHCP, VPN, firewalls, switches.
• Familiar with ITSM ticketing systems.
• Experience with remote support tools.
• Strong problem-solving and prioritization skills.
• Excellent written and verbal communication, customer-focused.

Responsibilities

• Serve as escalation point for complex technical issues.
• Install, configure, and maintain workstations, laptops, and peripherals.
• Diagnose and resolve hardware/software issues; escalate when needed.
• Apply system updates, patches, and hardware upgrades.
• Troubleshoot basic network connectivity and configurations.
• Document activities and resolutions in knowledge base.
• Collaborate with vendors to resolve issues and support enhancements.
• Contribute to IT initiatives like hardware refresh and software deployments.
• Provide professional training to end-users on solutions.

Job description

Kennewick, WA | Full-Time | Wage - $55k-$65k

Position Summary

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

• Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
• Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
• Diagnose and resolve hardware and software issues; elevate to senior IT staff or vendors when appropriate.
• Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
• Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
• Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
• Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
• Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
• Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Required Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.
• 2+ years of experience in a help desk, technical support, or IT support role.
• Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
• Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
• Experience using IT service management (ITSM) and ticketing systems.
• Familiarity with remote support tools and techniques.
• Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
• Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
• Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting hybrid environments with both on-site and remote employees.
• Exposure to ITIL practices and ITSM frameworks.

Why Join Us

• Competitive compensation and benefits package.
• Professional development opportunities, including training and certifications.
• A collaborative and supportive work environment focused on operational excellence.

Benefits Offered

• Medical, Dental, and Vision
• 401K with Company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

All employees are subject to a pre-employment drug screen.