IT Support Specialist I

North Park University

Chicago (IL)

On-site

USD 45,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Prescription Plan

Flexible Spending Account

Commuter Benefit

Life Insurance

Disability Insurance

Retirement Plan

Tuition Remission

Helwig Recreation Center

Job summary

North Park University in Chicago is seeking an IT Support Specialist to deliver Tier 1 support for campus technology, devices, and software. You will respond to service tickets, assist students and staff, and maintain AV equipment and network aspects.

The role requires strong troubleshooting, client communication, and the ability to work fully onsite in a university environment supporting Windows, Mac OS, and a variety of software.

Qualifications

Bachelor's Degree preferred.
Proficient with Windows operating systems and Microsoft Office applications.
Experience with Mac OS operating systems.
Experience with a variety of desktop software applications.
Developed troubleshooting skills and ability to analyze new issues.
Ability to prioritize and manage multiple open issues to resolution in a timely manner.
Commitment to North Park's mission of Christian higher education.

Responsibilities

Create and respond to IT Service Desk support tickets.
Provide walk-in and telephone technical support as needed.
Provide Tier 1 support for campus technology systems and platforms.
Install, maintain, and troubleshoot campus computers, software, phones, printers, networking, and related systems.
Assist students, faculty, and staff with basic connection and operation of computer equipment and software.
Troubleshoot and resolve issues with AV room equipment.
Document work clearly and coherently.
Communicate technical information to non-technical personnel.
Maintain knowledge through resources, vendor support, and training opportunities.

Skills

Customer support

Troubleshooting

Technical communication

Documentation

On-site support

Education

Bachelor's degree

Tools

Microsoft Teams

OneDrive

AV equipment

Job description

About North Park

Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city - a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world's largest and enduring economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.

Mission

The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.

Vision

Building on our core institutional identity-Christian, city-centered, intercultural-our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.

Position Summary

The IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers, phones, AV room equipment and related software and systems. This may also include basic network troubleshooting and repair as it relates to these areas.

Responsibilities

Create and respond to IT Service Desk support tickets
Provide walk-in and telephone technical support as needed
Provide Tier 1 support for all campus technology systems and platforms
Install, maintain, and troubleshoot campus computers, computer software, phones, printers, networking, and related software and systems
Assist students, faculty, and staff with basic connection and operation of computer equipment and software.
Troubleshoot and resolve issues with AV room equipment
Help manage and work alongside student technicians as needed
Document work in a thorough and coherent manner
Clear verbal and written skills to communicate with technical and non-technical personnel regarding technology usage and issues.
Maintain and increase knowledge in subject areas through online resources, vendor tech support, and training opportunities when available.

Salary Range

Salary Range: $45,000-$50,000 per year

Qualifications

Bachelor's Degree preferred
Proficient with current Microsoft Windows operating systems and Microsoft Office applications
Experience with current Mac OS operating systems
Experience with a variety of desktop software applications
Developed troubleshooting skills and ability to analyze new issues
Ability to prioritize and keep track of multiple open issues while following them through to resolution in a timely manner
Ability and interest in learning new things "on the job" without formal training
Personal commitment to North Park's mission of Christian higher education

Desirable Qualifications