IT Support Specialist - Hybrid

ZipRecruiter; Gilbert (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A dynamic financial services company is seeking an IT Support Specialist. This hybrid position involves troubleshooting IT issues, managing user accounts, and providing support for hardware and software. Candidates should have experience with Windows Server, Active Directory, and Office 365. Benefits include competitive hourly pay along with medical and dental insurance, retirement options, and paid vacation.

Benefits

Medical, Vision and Dental insurance

401k/Retirement Benefit Options

Paid vacation

100% company covered life insurance

Employee Assistance Program (EAP)

Qualifications

• 1-3 years experience in PC hardware & software troubleshooting.
• 1 year experience with Windows Server/ Active Directory.
• 2-4 years experience with Office 365 administration.

Responsibilities

• Respond to, track, and document IT support requests.
• Troubleshoot hardware, software, and network-related issues.
• Manage user accounts, permissions, and access controls.

Skills

PC hardware & software troubleshooting

Windows Server / AD

Office 365 Admin experience

TCP/IP Networking

Tools

Windows Server

Active Directory

MS Office 365

Job description

Job DescriptionJob Description

IT Support Specialist Job Description:

Job Type: Hybrid (70% remote and 30% in office)

Location: 1166 Gilbert Rd Ste. 118, Gilbert, AZ 85296

G.R.T. Financial is a dynamic and growing company that assists clients with their debt settlement programs. We are seeking an IT Support Specialist who is largely responsible for providing IT support services and will report to our Chief Technology Officer. We are looking to fill a need to have a highly competent and highly motivated individual in this role.

Primary responsibilities include, but are not limited to:

· Respond to, track, and document support requests through the ticketing system

· Troubleshoot hardware, software, and network related issues

· Resolves problems as required and prevents recurrence

· Ability to document processes and procedures

· Communicate with technical and non-technical personnel

· PC and user deployment

· PC repair / hardware upgrades

· AD user / computer management

· Manage user accounts, permissions, and access controls for various systems

· Software installation / support, Office 365 applications

Technical Environment:

· Windows Server / Windows 11 desktop environment

· Windows Domain, Active Directory, File Server

· Cloud-based call center software

· Industry-specific customer relationship software

· MS Office 365 Hosted Exchange

Requirements:

· PC hardware & software troubleshooting, 1-3 years

· Windows Server / AD, 1 year

· Office 365 Admin experience, 2-4 years

· TCP/IP Networking experience, 1 year

· A comprehensive background check will be performed

· Experience with admin management of CRM’s

Helpful to have:

· Call center experience

· Knowledge of firewall technologies

· Secure data experience (financial/banking/medical)

Benefits:

• $20-$22/hr. paid weekly
• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
• 4O1k/Retirement Benefit Options (See Summary Plan Description)
• Paid vacation in accordance with the Company PTO Policy.
• 100% company covered life Insurance
• 100% company covered Short/Long-Term
• Flexible spending accounts
• Employee Assistance Program (EAP)

Work Schedule: 8AM - 4PM/ 8:30AM - 4:30PM MST

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

An Equal Opportunity Employer

We do not discriminate based on , , , , , , , genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.