IT Support Specialist (Help Desk)

weldaloy-specialty-forgings; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

Weldaloy Products Company is seeking an IT Support Specialist to provide front-line technical support for employees, troubleshooting hardware, software, and Plex ERP-related issues. The role requires on-site work with occasional work-from-home flexibility with supervisor approval.

You will maintain Plex ERP systems, assist with security groups, and train staff on Plex usage while contributing to continuous improvement initiatives and IT documentation.

Qualifications

• Associate's degree or equivalent with at least one year of related experience.
• Understanding of computer systems, mobile devices, hardware and related technologies.
• Prior experience with an ERP system preferred.
• Entry-level IT certifications (CompTIA+, ITF+ or similar) preferred.
• Proficient in Excel, Word and Outlook.

Responsibilities

• Provides front-line IT support to employees, troubleshooting hardware, software, and basic network issues.
• Coordinates maintenance of Plex ERP software and related network equipment.
• Acts as internal point of contact for Plex user issues and performs software/hardware troubleshooting.
• Responds to IT tickets and delivers timely resolutions.
• Configures permissions and maintains security groups for Plex users.
• Trains employees on Plex usage and supports ERP reporting needs.
• Keeps documentation up to date and supports Lean and Continuous Improvement initiatives.

Skills

Problem solving

Organizational skills

Communication skills

Multitasking

Education

Associate's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

ERP system

Job description

Position Title: IT Support Specialist

Reports To: Director, Operational Excellence

Supervises: None

Classification: Hourly, Non-exempt, non-union

Position Summary

The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues.

Essential Duties & Responsibilities

• Coordinates the maintenance of Plex ERP software and Plex related network equipment
• Serves as an internal point of contact for user issues in Plex, and related hardware/software troubleshooting
• Performs IT related troubleshooting through diagnostic techniques. Determines best solution to resolve technical problems
• Responds to IT tickets. Issues resolutions.
• Assists in configuring permissions and maintaining security groups according to user group and security levels for Plex
• Helps streamline navigation and use in Plex for end user tasks (i.e., least number of clicks, least number of screens needed, etc.).
• Trains new and existing employees on use of Plex
• Contributes to the Continuous Improvement efforts of both the department and the company
• Assists in Lean initiatives, programs and tasks as directed
• Participates in other operational excellence projects as assigned
• Administers and troubleshoots PLEX ERP systems, MS Office Suite platforms, etc. and escalates issues as needed
• Assists IT department in keeping accurate documentation and information on all systems
• Supports end users with ERP reporting and functionality
• Develops and creates work instructions as needed
• Additional duties as assigned

Requirements

• Minimum of an Associate's degree or equivalent and at least one year of related experience and/or equivalent education & experience
• Demonstrates an understanding of computer systems, mobile devices, hardware and other technologies
• Previous experience working within an ERP system is preferred
• Entry-level IT certification (CompTIA+, ITF+, or similar) is preferred
• Proficient in Microsoft Excel, Word, Outlook
• Demonstrated problem solving skills and excellent organizational and communication skills
• Ability to multi-task
• Position is required to be on-site, occasional work from home with supervisor approval is available
• Supports and demonstrates the Company's core values

Working Conditions

This position is designed to work full-time. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. An alternate schedule may be arranged or assigned based on the business demands, nature of duties performed, and other factors. Occasional flexibility to work evenings or weekends may be required as job responsibilities demand. Regular work, after hours and/or weekend work may be performed remotely, if the capability exists. Little to no travel is expected for this position. This position mainly operates in an office environment during work hours, but may be expanded to assist and support employees in other departments within the Company; Occasional exposure to production equipment and machinery. The employee will manage multiple priorities daily and may be interrupted frequently to meet the needs and requests of employees. The environment may be busy and noisy. All required personal protective equipment is provided.

Physical Demands

While performing the duties of this job, the employee will spend most of his/her time sitting using computers and standard office equipment such as phones, photocopiers and fax machines. Occasional moving and/or lifting of 10 pounds, stooping, bending and reaching with hands and arms. While performing these job duties, the employee is regularly required to see, talk, and hear.

Equal Employment Opportunity

Weldaloy Products Company provides Equal Employment Opportunity (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, height, weight or arrest record in accordance with applicable federal, state and local laws.