IT Support Specialist - End-User Tech & Help Desk

US Military Treatment Facilities under DHA; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Carl R. Darnall Army Medical Center (CRDAMC) at Fort Hood, Texas, is seeking an Information Technology Specialist (Customer Support) to provide IT support to staff and end-user devices across CRDAMC and its clinics.

This role requires applying standard troubleshooting and a customer-focused approach to maintain desktop functionality. This Direct Hire Solicitation emphasizes key competencies including attention to detail, customer service, oral communication, and problem solving, with emphasis on

Qualifications

• Specialized and Other Experience: One year of specialized experience including installing PC systems, monitoring tickets, and applying fixes using standard troubleshooting protocols.
• Attention to Detail: thorough work and independence with minimal review.
• Customer Service: resolving routine problems and guiding customers on non-routine issues.
• Oral Communication: clear, concise, and audience-appropriate information delivery.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Master's degree or 2 years graduate education in CS/engineering/IT/tech management

Job description

Carl R. Darnall Army Medical Center (CRDAMC) at Fort Hood, Texas, is seeking an Information Technology Specialist (Customer Support) to provide IT support to staff and end-user devices across CRDAMC and its clinics.

This role requires applying standard troubleshooting and a customer-focused approach to maintain desktop functionality. This Direct Hire Solicitation emphasizes key competencies including attention to detail, customer service, oral communication, and problem solving, with emphasis on