Information Technology (Customer Support)

Military Treatment Facilities under DHA; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 69,000 - 89,000; Full time

Job summary

Military Treatment Facilities under DHA is seeking an Information Technology (Customer Support) specialist to provide IT support for staff and end user devices at Carl R. Darnall Army Medical Center (CRDAMC) and its clinics at Fort Hood, Texas.

This Direct Hire Solicitation position offers an opportunity to troubleshoot tickets and deliver timely IT assistance across clinical and administrative environments. Applicants must be able to obtain a Secret security clearance.

Qualifications

• First-line handling of IT tickets for clinical and admin staff.
• Ability to analyze and triage IT issues.
• Familiarity with end-user devices and IT support workflows.

Responsibilities

• Serve as the first line of response and analysis for all IT work tickets.

Skills

IT support

Education

Foreign education evaluation requirement

Job description

Information Technology (Customer Support)

• Hiring Agency: Military Treatment Facilities under DHA

About the Position: Provide Information Technology (IT) support to the staff and end user devices (EUDs) at Carl R. Darnall Army Medical Center (CRDAMC) and its supported clinics, buildings, and units at Fort Hood, Texas. This is a Direct Hire Solicitation.

Key Responsibilities

Serve as the first line of response and analysis for all clinical and administrative Information Technology (IT) work tickets.

Requirements & Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Military Treatment Facilities under DHA, Department of Defense.

What is the salary for this position?

The posted pay range is $68545 – $89114/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government