IT Support Specialist, Developmental Disabilities Services

Hamilton County, Ohio; Cincinnati (OH); Hybrid; USD 43,000 - 54,000; Full time

Job summary

Hamilton County is seeking an IT Support Specialist to provide technical assistance to staff. The role involves troubleshooting IT issues, configuring workstations, and supporting users both remotely and in-person. Ideal candidates will have a strong service orientation and relevant experience. This hybrid position allows for both remote work and in-office responsibilities.

Benefits

Paid vacation

Sick leave

Comprehensive benefits package

Tuition reimbursement

Wellness incentives

Qualifications

• 1 year of relevant experience or 3 years in lieu of a degree.
• Ability to travel within Hamilton County.

Responsibilities

• Installs, configures, and documents workstations and software.
• Troubleshoots hardware, software, and network issues.
• Provides user support via phone, remote access, or in-person.

Skills

Customer Service

Communication

Problem-Solving

Education

Associate's degree in a related field

Job description

“People we serve come from all walks of life and so do we. We want to empower the potential of every team, and we know that teams perform best when they are diverse, and every team member feels that they belong."

Benefits at Hamilton County Developmental Disabilities Services:

• Hourly position paid bi-weekly
• Starting salary is based on years of experience, ranging from $23.00 per hour ($43,000 per year) for those with no related experience to $28.75 per hour ($54,000 per year) for those with 10 years of experience in the same job.
• Monday-Friday schedule: 7:45 am to 4:00 pm with a 1-hour lunch.
• Hybrid work-from-home options
• Full-time (36.25 hours) employees:
• One week of paid vacation and one year of sick day accrual immediately allocated upon hire.
• 3 personal days provided per year, prorated with employee start date.
• Starting vacation accrual of 3 weeks per year.
• Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
• Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more!
• Ohio Public Employee’s Retirement System which includes a mandatory 10% employee contribution and a 14% employer contribution
  
  

IT Support Specialist

A typical day in the life of an IT Support Specialist involves fielding IT support questions from Agency staff, conducting support calls or Zoom meetings, as well as in-person assistance when needed, and utilizing our web help desk application to enter support requests and update via notes. You will be performing hardware tasks like hooking up monitors and connecting equipment to systems and will be utilizing an agency-provided iPhone and laptop to conduct tasks. You will also perform computer upgrades/replacements, as well as repair laptop/iPhone issues by troubleshooting and ordering required parts.

You will work as a team of three. There will be a rotation of helpdesk coverage. When on the helpdesk, you will have the option to work from home. When completing workstation support, you will be required to work in the office.

Job Duties (Summary):

• Installs, configures, redeploys, and documents workstations, printers, and software to meet agency needs
• Troubleshoots complex technical issues using knowledge, creativity, and problem-solving skills
• Serves as the first point of contact for IT support; resolves hardware, software, network, and phone-related issues
• Provides user support via phone, remote access, or in-person; offers courteous customer education and service
• Coordinates and implements hardware and software changes, including OS upgrades
• Analyzes and documents workstation issues; identifies trends and recommends solutions
• Travels between agency sites to support users and understand their IT needs
• Maintains advanced IT knowledge; supports network connectivity and assists with projects
• Demonstrates reliability, teamwork, and cooperation
• Performs other duties as assigned
  
  
  

Ideal candidates for Hamilton County Developmental Disabilities Services:

• Have a passion for improving others’ lives, demonstrated through superior customer service
• Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community
• Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation
  
  
  

Requirements:

• Associate's degree in a related field and at least one year of relevant experience, OR three years of relevant experience in lieu of a degree
• Ability to travel within Hamilton County as needed
• Must be able to pass criminal background checks, drivers abstract, and various abuser registry checks
  
  
  

Work Location:

Hybrid – remote and at HCDDS Support Center: 1520 Madison Road, Cincinnati, OH, 45206

This position follows a hybrid-remote schedule, combining remote work with in-person responsibilities. Employees are expected to travel within the county to meet with individuals and attend in-office meetings as needed. The flexibility to work from home is available when job duties allow.

Deadline to Apply:

Monday, May 19th at noon EST

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.