IT Support Specialist and Systems Administrator

Booz Allen Hamilton; Hawaii; On-site; USD 53,000 - 108,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Work-life programs

Paid leave

Retirement plan

Job summary

Booz Allen Hamilton is seeking an IT Support Specialist and Systems Administrator to provide in-depth support, lead problem solving, and drive implementation efforts for critical technology products. You will apply industry knowledge to craft solutions for moderately complex issues and work with minimal supervision while mentoring junior staff.

The role requires DoD experience, Windows/Linux production support, OS imaging, Azure, and security certifications.

Qualifications

• 4+ years of experience supporting secure DoD environments.
• 4+ years of Tier I–III support for Windows systems.
• Experience with Windows and Linux in production environments.
• Experience creating and deploying desktop OS images and working with Azure.
• Experience with Cisco VTC or VoIP administration.
• Experience updating antivirus/anti-malware products.
• Knowledge of LAN technologies, including Layer 2 switching and Layer 3 routing.
• TS/SCI clearance.
• Bachelor's degree.

Responsibilities

• Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.
• Apply functional and industry knowledge to develop or contribute to solutions for problems of moderate scope and complexity.
• Work independently with some guidance and may review junior staff activities.

Skills

Tier I-III support

Windows & Linux environments

OS imaging & deployment

Antivirus/anti-malware management

LAN tech (L2/L3)

TS/SCI clearance

Education

Bachelor's degree

CompTIA Security+ Certification

Tools

Windows Server 2012/2016

Windows 11/365

Azure

Exchange administration

Cisco VTC/VoIP

Job description

IT Support Specialist and Systems Administrator

The Opportunity

Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional and working general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance. May review or guide activities of more junior employees.

You Have

• 4+ years of experience supporting secure environments such as the DoD
• 4+ years of experience providing Tier I, II, and III support for Windows‑based systems
• Experience supporting Windows and Linux environments in a production setting
• Experience creating and deploying desktop operating system images and working with Microsoft Azure
• Experience with basic administration of Cisco VTC or VoIP systems
• Experience updating and managing antivirus and anti‑malware products
• Knowledge of LAN technologies, including Layer 2 switching and Layer 3 routing
• TS/SCI clearance
• Bachelor's degree
• CompTIA Security+ Certification

Nice If You Have

• Experience with AWS services or hybrid cloud environments
• Experience with Windows Server 2012 and 2016, Windows 11, Windows 365, and basic exchange administration
• Experience with analytics platforms such as Power BI and Tableau
• Experience supporting or integrating System Applications and Products (SAP) systems
• Ability to automate tasks and support system administration through scripting
• Microsoft Certified Solutions Expert (MCSE), Azure Administrator, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP) Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.

• Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care.
• Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
• Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.
• Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

About Booz Allen

Booz Allen is an advanced technology company. We build commercial-grade products and solutions for America’s most critical defense, civil, and national security priorities.

Know Your Rights Poster Accommodations

Applicants who need a reasonable accommodation for any part of the application, hiring, or employment process because of a disability, a sincerely held religious belief, practice, or observance, or as otherwise required by applicable law should contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to [e-mail]. We will review requests on an individualized basis and provide reasonable accommodations consistent with applicable law.

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