IT Support Specialist

Legal Monkeys; Waco (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid vacation

8 holidays

401(k) with match

Medical/dental/vision

Job summary

Legal Monkeys is seeking an IT Support Specialist to manage hardware and software resources and troubleshoot escalated issues across systems, integrations, and business applications. The role ensures secure and reliable technology operations within a fast-paced environment.

We require 3–5 years of IT experience, an Associate's degree (or equivalent), and comfort working with vendors. On-site role with competitive benefits and ongoing training opportunities.

Qualifications

• Associate degree or equivalent experience in IT.
• 3–5 years of IT experience in operations or systems administration.
• Familiarity with HIPAA privacy/security requirements is a plus.
• Experience with third-party software vendors can be beneficial.
• CompTIA A+/Security+ or similar certifications are preferred but not required.

Responsibilities

• Provide onboarding for new employees including provisioning and account setup.
• Deliver end-user training and support for hardware, software, and proprietary systems.
• Manage offboarding, disable access, revoke credentials, and return equipment.
• Administer helpdesk system and resolve software/hardware issues promptly.
• Coordinate cybersecurity awareness training for staff.
• Configure and support law firm software integrations and data syncs.

Skills

Hardware troubleshooting

Software troubleshooting

End user support

IT asset management

Documentation

Communications

Independent work

Education

Associate's degree in IT or related field

Certifications (preferred)

Tools

Helpdesk/Ticketing system

Active Directory

Office productivity tools

Job description

Join our team as anIT Support Specialist, where you’ll play a key role in managing hardware and software resources and troubleshooting escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization. We are seeking a detail-oriented and proactive IT professional with strong technical troubleshooting skills and the ability to support end users in a fast-paced environment.

What You’ll Do

• Provide new employee onboarding, including hardware/software provisioning, account setup, and related configuration tasks.
• Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows.
• Manage employee offboarding processes, including disabling access, revoking credentials, and collecting company equipment.
• Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware-related problems; provide optimal solutions in a timely manner.
• Manage Cybersecurity awareness training for staff.
• Configuration of law firm software integrations and maintenance (technical setup, ongoing support of data sync, system connectivity, and troubleshooting).
• Maintain system reporting infrastructure.
• Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget.
• Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules.
• Maintain compliance with organizational IT policies and standards, including data security and system integrity.
• Maintain antivirus software and endpoint protection.
• Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
• Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations.
• Provide after-hours technical support as needed.
• Think critically through unexpected problems
• Perform other duties as assigned.

Education & Experience:

• Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, certifications, and hands-on experience.
• 3-5 years of progressive IT experience required, preferably in IT operations, or systems administration for a small to mid-sized business.
• Experience working in or supporting compliance-driven environments, preferably with familiarity in HIPAA Privacy and Security Rule requirements.
• Experience managing third-party software vendors.
• Hands-on experience with custom application support.
• Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required.

Required Skills/Abilities:

• Proficient in troubleshooting hardware and software issues across various platforms.
• Ability to assemble and configure computer workstations and related technology equipment.
• Knowledge of database and software integration principles.
• Experience in implementing software solutions for process improvement.
• Strong communication skills to assist clients and team members effectively.
• Excellent organizational and multitasking abilities.
• Proficient in IT asset management and documentation.
• Strong problem-solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Salary will be dependent upon related experience and education

Benefits:

• Paid vacation + 8 paid holidays
• 401(k) retirement plan with 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture

Why Us?

You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. By doing so, this means more money and a faster return to a greater quality of life for clients of the firm. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them.

Our Core Values:

• Play As A Team.By building each other up, we all get better, and - together - we get stronger.
• Find A Better Way.We don't know how to settle. We are always asking ourselves how to get better in everything we do.
• Inspire And Be Inspired.Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others.
• Need To Achieve.Never apologize for having high standards for yourself. We wouldn't want anything less.

Thank you for considering us as a potential employer!