IT Support Specialist

Bass Pro Shops; Virginia (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Bass Pro Shops is seeking an IT Help Desk Technician to configure, install, and repair personal computing hardware and software for business users. You will provide training, diagnose issues, and ensure applications run optimally via on-site and remote support tools.

The role involves end-to-end user support, documentation, and collaboration with other IT groups. Occasional travel and on-call coverage may be required, with full-time benefits offered.

Qualifications

• Requires a high school diploma or equivalent; technical schooling is a plus.
• 1+ year certificate from college or technical school preferred.
• 1-3 years of related experience or a combination of education and experience.

Responsibilities

• Configures, installs, and repairs personal computing hardware and software.
• Loads specified software packages onto computing devices.
• Responds to inquiries concerning systems operation and diagnoses problems.
• Provides end-user support via phone, onsite, remote tools and VPN.

Skills

Windows OS support

End-user support

Customer service

Verbal and written communication

On-site IT troubleshooting

Education

High School Diploma or equivalent

Tools

PMS/Hotel/POS systems

Adobe Suites

Office suite

Printers and peripherals

VPN/remote access

Job description

POSITION SUMMARY:

Configures, installs, and repairs personal computing hardware and software systems and provides technical assistance and training to business users. Ensures all applications used to perform business functions are performing as indented and optimally.

ESSENTIAL FUNCTIONS:

• Inspects personal computing equipment and configures it to meet user requirements.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads specified software packages such as operating systems, business applications and office programs onto computing devices.
• Responds to customer inquiries concerning systems operation and diagnoses system hardware, software, and operational problems.
• Instructs customers in proper use of equipment and software.
• Recommends or preforms minor remedial actions to correct problems.
• Coordinates and communicates activities with help desk, network services, or other information technology groups.
• Provides status updates, and completion information to manager, ticket tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Create and maintain documentation on systems, software and processes used for support.
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction.
• Understand business model, department functions and processes to offer suggestions regarding IT solutions
• Participate in on-call rotation with nights, weekends, and holidays possible.
• End to end user support will be conducted via phone calls, onsite, through remote tools and VPN connections
• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• 1+ year certificate from college or technical school preferred.
• Years of experience: 1-3 years of related experience or a combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITY:

• Software/application support: Microsoft OS Server 2008, 2012 and 2016 Windows 10/11
• PMS, Hotel and POS systems installation and support
• Printer support
• Adobe Suites
• Internet browsers
• Office suite
• Cell Phones
• Tablets
• Helpdesk - call support
• Hardware support: Desktop, Laptops, Cabling, Phone systems
• Excellent verbal and written communication skills are essential
• The ability to gather and organize information using a logical and systematic process.
• Recognize patterns and relationships in complex data; examine data to identify problems and draw appropriate conclusions; present alternative solutions to problems.
• Evaluate strengths, weaknesses and results of alternative solutions and approaches to solving problems.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

TRAVEL REQUIREMENTS:

• Occasional travel may be needed

PHYSICAL REQUIREMENTS:

Regularly: Computer Work, walking, sitting, standing, lifting up to 50 lbs.

Additional Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to stand, walk, use hands; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, at times will need to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals. The noise level in the work environment is usually moderate.

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Big Cedar Lodge