IT Support Specialist

Penn State University; University Park (AL); Remote; USD 51,000 - 74,000; Full time

Job summary

Penn State University is looking for a motivated IT Support Specialist to provide tier-one customer support for students and faculty. This fully remote position requires strong customer service skills and experience in leading teams. An Associate Degree and several years of technology support experience are essential, along with the ability to solve problems effectively and communicate information clearly.

Benefits

75% tuition discount for employees and eligible family members

Comprehensive medical, dental, and vision coverage

Robust retirement plans

Paid time off including holidays, vacation, and sick time

Qualifications

• 4+ years of relevant experience required.
• Ability to work with minimal supervision and advanced knowledge in customer service.
• Experience in providing Tier 1 IT support.

Responsibilities

• Provide exceptional customer support to students, faculty, and staff.
• Serve as shift coordinator ensuring work and coverage.
• Communicate project assignments clearly to diverse audiences.

Skills

Customer service

Problem solving

Leadership

Communication

Education

Associate Degree

Job description

Join to apply for the IT Support Specialist role at Penn State University

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Join to apply for the IT Support Specialist role at Penn State University

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
  
  

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
  
  

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

The Information Technology Service Desk (ITSD) of Penn State IT is looking for self-disciplined and highly motivated individuals for the role of Senior Level IT Support Specialist to provide tier-one customer support to students, faculty, and staff of the Pennsylvania State University.

ITSD is seeking applicants for the following shifts:

• Friday - Tuesday 8AM - 5PM EST
  
  

Position Locations

The location of this position is fully remote.

Duties of these positions include:

• Provide exceptional customer support, leadership, and subject matter expertise to help others resolve issues efficiently.
• Serve as shift coordinator to ensure distribution of work and appropriate coverage is maintained.
• Identify and communicate obstacles and solutions that impact operations with team members, leadership, service managers, and partner groups, as needed.
• Communicate information, project assignments, ideas, and instructions to diverse audiences clearly and accurately, both verbally and in writing.
• Lead and participate in committees, working groups, and project teams as defined by department guidelines.
  
  

Qualifications

The successful candidate must have ability to work with minimal supervision, have advanced knowledge of principles and procedures in customer service, Tier 1 IT support, operations coordination, and problem solving.

Minimum Education, Work Experience & Required Certifications

Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

Application Materials:

For full consideration, applicants must submit a resume and cover letter.

Penn State will provide the necessary equipment including a laptop, two monitors, keyboard, mouse, and headset. Penn State also provides the software you will need, including a secure VPN and programs needed to perform the duties of this position. Our Service Desk operates as a team and due to the nature of remote work, there is an expectation of proactive communication to stay connected with the team and managers. The IT Support Specialist is expected to attend virtual daily stand-up meetings, monthly staff meetings, and other meetings as announced.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Copyright Information

Hotlines

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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