IT Support Specialist

Nicely Co.; Tulsa (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

Nicely Co. is seeking an IT Support Specialist to strengthen infrastructure, cloud operations, access controls, automation, monitoring, support, and resilience.

This role will partner with teams across functions in an early-stage setting, turning priorities into clear, dependable work while building scalable systems. The successful candidate will demonstrate sound judgment, effective communication, and autonomy, with responsibilities evolving as the company grows.

Qualifications

• Demonstrated capability relevant to reliable infrastructure, cloud operations, access controls, automation, monitoring, support, and resilience.
• Judgment and ownership appropriate for the IT Support Specialist scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Responsibilities

• Own day-to-day work across reliable infrastructure, cloud operations, access controls, automation, monitoring, support, and resilience.
• Translate the priorities of the IT Support Specialist role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Reliable infrastructure

Cloud operations

Access controls

Automation

Monitoring

Support

Resilience

Ownership & judgment

Communication

Documentation

Education

Relevant education or certification

Job description

IT Support Specialist

Help build Nicely Co.'s reliable infrastructure, cloud operations, access controls, automation, monitoring, support, and resilience as IT Support Specialist, with meaningful ownership in an early-stage company.

Position overview

Nicely Co. is seeking a IT Support Specialist to strengthen reliable infrastructure, cloud operations, access controls, automation, monitoring, support, and resilience. This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook. The successful candidate will use sound judgment, communicate tradeoffs, and operate with appropriate autonomy.Responsibilities may evolve as the company grows. This is an opportunity to influence how the Infrastructure & IT function develops, establish useful standards, and leave behind systems that scale responsibly.

Responsibilities

• Own day-to-day work across reliable infrastructure, cloud operations, access controls, automation, monitoring, support, and resilience.
• Translate the priorities of the IT Support Specialist role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Qualifications

• Demonstrated capability relevant to reliable infrastructure, cloud operations, access controls, automation, monitoring, support, and resilience.
• Judgment and ownership appropriate for the IT Support Specialist scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Preferred qualifications

• Experience with modern methods and tools used in Infrastructure & IT.
• Experience in a startup, small business, or other resource-conscious environment.
• Evidence of improving a workflow, standard, product, service, or measurable outcome.
• Relevant education, certification, portfolio, or equivalent practical experience.
• Flexible work arrangements where applicable.
• Opportunity to help build an early-stage company.
• Direct impact on company growth and operating quality.
• Cross-functional collaboration and professional development opportunities.
• Significant ownership over assigned responsibilities.
• Opportunity for responsibilities to expand as the company grows.