IT Support Specialist

MBI; Tennessee; On-site; USD 50,000 - 70,000; Full time

Job summary

MBI in Loudon, TN is seeking an IT Support Specialist to deliver hands-on end-user, application, and on-site support for PC, server, and network infrastructure. The role emphasizes prompt, friendly assistance in person and remotely, with a strong focus on understanding our IT systems and manufacturing equipment.

Responsibilities include troubleshooting across devices and networks, provisioning and deprovisioning for staff, maintaining documentation, managing inventory, and using ticketing

Qualifications

• 3+ years supporting Windows 10/11
• 3+ years’ experience with Active Directory/Entra ID
• 3+ years’ experience with Office 365 (products and admin portal)
• 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
• 1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
• Working knowledge of iOS and Android
• Familiarity with MDM solutions
• Familiarity with VoIP phone systems
• Prior IT Support experience required
• Excellent communication skills required – including telephone and email
• Ability to use instructions and pre-established guidelines to successfully solve problems
• Ability to work collaboratively within a team environment (in person & remote)
• Jira/Atlassian product suite experience preferred

Responsibilities

• Provide end-user and application support for PC, server, and network infrastructure
• Troubleshoot servers, PCs, phones, wireless, networking, and applications
• Provisioning and deprovisioning for new hires, transfers, and terminations
• Use monitoring toolsets to ensure availability of systems and resources
• Installation/racking of hardware in MDF/IDF network closets
• Management and organization of IT inventory and assets both physically and in Asset Management Tool
• Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
• Create and update documentation on a regular basis
• Assist in hardware/software setup both in person and remotely
• After hours on-call rotation (occasional)
• Local on-site support rotation (frequent)
• Travel to remote sites as needed (rarely)
• Other assigned duties as necessary

Skills

Windows 10/11

Active Directory/Entra ID

Office 365

Client hardware & servers

Networking (LAN/WAN/Wireless)

iOS & Android

MDM solutions

VoIP systems

Communication skills

Team collaboration

Jira/Atlassian

Education

Associates degree or equivalent experience

A+ Certification

Tools

Jira/Atlassian

Job description

Job Details

Job Location: MBI TN - Loudon, TN, Salary Range: Undisclosed,

The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets.Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.

Essential Duties and Responsibilities

• Support end-users with IT-related issues in a responsive and service-oriented manner
• Troubleshooting of servers, PCs, phones, wireless, networking, and applications
• User provisioning and deprovisioning for new hires, transfers, and terminations
• Use of monitoring toolsets to ensure availability of systems and resources
• Installation/racking of hardware in MDF/IDF network closets
• Management and organization of IT inventory and assets both physically and in Asset Management Tool
• Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
• Create and update documentation on a regular basis
• Assist in hardware/software setup both in person and remotely
• After hours on-call rotation (occasional)
• Local on-site support rotation (frequent)
• Travel to remote sites as needed (rarely)
• Other assigned duties as necessary

Qualifications

• 3+ years supporting Windows 10/11
• 3+ years’ experience with Active Directory/Entra ID
• 3+ years’ experience with Office 365 (products and admin portal)
• 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
• 1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
• Working knowledge of iOS and Android
• Familiarity with MDM solutions
• Familiarity with VoIP phone systems
• Prior IT Support experience required
• Excellent communication skills required – including telephone and email
• Ability to use instructions and pre-established guidelines to successfully solve problems
• Ability to work collaboratively within a team environment (in person & remote)
• Jira/Atlassian product suite experience preferred

Education and/or Experience

• A+ Certification preferred
• Associates degree from two-year college or technical school is preferred, or equivalent experience

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use the drop down boxes to select the appropriate response to each area.

Continuous/C = 67-100%, Frequent/F = 33-66%, Occasional/O = 33%, None/N

Sits 5 hours

Stands 1 hours

Walks 1 hours

Drives 1 hours

Employee Lifts and/or Carries: type amount of weight in each area

Maximum: 40 (lbs) Frequently: 10 (lbs) Occasionally: 25 (lbs)

Employee uses Hands for repetitive activities:

Simple Grasping: Right, Occasional Left, Occasional

Pushing/Pulling: Right, Occasional Left, Occasional

Fine Manipulation: Right, Frequent Left, Frequent

Employee uses Feet for repetitive activities:

Right: None Left: None

Employee is required to perform these activities:

Bending At Waist: Occasional

Squatting: Occasional

Climbing Ladders, Stairs: Frequent

Kneeling On Ground: Occasional

Reaching Above Shoulder: Occasional

Work Environment

Office & Manufacturing environment

Choose appropriate text from Qualifications/Work Conditions

Typical ___8__ hour work days, some overtime may be required.

Competencies

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Motivation: Measures self against standard of excellence.

Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Attendance/Punctuality: Is consistently at work and on time.

Dependability: Takes responsibility for own