IT Support Specialist

Behr Paint Company; Santa Ana (CA); On-site; USD 2,983,000 - 4,682,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

401(k) matching

Health plans

Job summary

Behr Paint Company is seeking an IT Support Specialist to provide enterprise-wide technical assistance across a dynamic business environment. You will troubleshoot hardware, software, and system issues, communicate clearly with users, and document solutions for knowledge sharing.

This role requires in-building presence five days a week in the United States. You will work with IT teams to support Microsoft 365, Windows, and Active Directory, delivering excellent customer service while

Qualifications

• High School Diploma required; Associate degree, technical certification, or coursework in IT preferred.
• 3+ years’ experience providing technical support in a corporate environment.
• Proficiency with Microsoft 365, Windows OS, Active Directory and enterprise software.

Responsibilities

• Provide enterprise-wide technical support via phone, email, and remote assistance.
• Identify and fix technical issues, support business-critical systems and end users.
• Collaborate with multi-functional IT teams to ensure seamless operations.
• Monitor key technology environments and maintain system access.
• Contribute to process improvements and knowledge documentation.

Skills

Technical support

Troubleshooting

Customer service

Microsoft 365

Education

High School Diploma

Job description

Job Description

To thrive as an IT Support Specialist, you are a proactive problem-solver who enjoys helping people and delivering exceptional technical support across a dynamic business environment. You excel at troubleshooting physical devices, programs, and system issues, communicating clearly with users, and providing detailed solutions with accuracy. If you're passionate about technology, customer service, and continuous learning, this is an exciting opportunity to make a meaningful impact! In this role, you will provide enterprise-wide technical support via phone, email, and remote assistance tools. You will identify and fix technical issues, support business-critical systems and end users, and work with multi-functional IT teams to ensure seamless operations. You'll also help monitor key technology environments, maintain system access, and contribute to process improvements and knowledge documentation.

Here’s What We’re Looking For

• High School Diploma required; Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field preferred.
• 3+ years’ experience providing technical support, help desk services, or IT support within a corporate environment.
• Working knowledge of Microsoft 365, Windows operating systems, Active Directory, and enterprise software platforms.
• Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and peripheral issues.
• Excellent communication and customer service skills, with the ability to support users at all levels of the organization.
• Ability to prioritize tasks, manage multiple support requests, and maintain detailed documentation.
• Experience working both independently and collaboratively within a team-oriented environment.
• Must be able to be in building 5 days a week

Here’s what we offer you:

• Competitive pay and quarterly bonus opportunities
• Accrue 15 paid days off your first year plus sick days
• 401(k) retirement plan with 4% match. Annual retirement profit sharing payments
• Competitive health plans for individuals and families
• Check out behr.com/careers to view a comprehensive list of our benefits and perks.

Founded in 1947, Behr Paint Company is one of the largest manufacturers of paints, primers, decorative finishes, stains, surface preparation, and application products for do-it-yourselfers and professionals in the United States, Canada, Mexico, and Chile. The Santa Ana, Calif.-basedcompanyand maker of the BEHR®, KILZ®, WHIZZ®, and E&J® brands is dedicated to meeting the project needs of DIYers, professionals, architects, and designers with an unwavering commitment to quality, innovation, and value. At Behr Paint, we strive to have all team members bring their best selves and their unique perspectives every day.

Company: Behr Paint Company

Shift 1 - 9 (United States of America)Full time

Hiring Range: $21.65 - $33.99 USD

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

BEHR (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-Verify Right to Work Poster: English & Spanish