IT Support Specialist

The US Oncology Network; Saint Paul (MN); On-site; USD 41,000 - 50,000; Full time

Job summary

The US Oncology Network in Minnesota is seeking an IT Support Technician to maintain and support on-site computer equipment across multiple clinic locations, including Maplewood, Woodbury, and Hudson, WI. The role requires hands-on troubleshooting, software upgrades, and user training to ensure smooth operation of the practice's IT systems.

Responsibilities include supporting Windows-based systems, coordinating with corporate IT, and performing local help-desk functions.

Qualifications

• Associates degree or equivalent in Information Systems, business or related field.
• Minimum three years experience in support of Windows based systems and other business applications.
• Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, internet browsers, email) and peripherals.
• Certifications such as A+ or Network+ preferred.

Responsibilities

• Maintains on-site computer equipment including PCs, peripherals, servers, wireless equipment, and printers.
• Provides support for a multi-site practice and remote troubleshooting as needed.
• Performs installation and upgrades on peripherals and software, including OS and Office packages.
• Coordinates with corporate IT groups on standards, deployments, and troubleshooting.
• Handles local help desk tasks and documents issues and resolutions.

Skills

Windows support

Remote troubleshooting

Mobile computing

Network connectivity troubleshooting

MS Office proficiency

Education

Associates degree or equivalent

A+ or Network+ certification preferred

Job description

Overview

Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference.

Overview

Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference.

Come join this dynamic team who is passionate about providing exceptional care to our patients.

Why Work for Us?

Benefits

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking
• Career Growth and Development
• Supportive Team and Resources

This position will require the incumbent to travel between multiple clinic locations, including Maplewood, Woodbury, and Hudson, WI. Work will be performed on-site.

Responsibilities

Under general direction, provides service and support to ensure efficient, appropriate maintenance and administration of company’s client server system within an assigned practice. Provides technical assistance and training to system users. Participates in needs assessments, product evaluations, security administration, implementation planning, conversion planning and verification, testing, troubleshooting and training. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Essential Duties And Responsibilities

• Maintains all on site computer equipment including personal computers, peripherals, servers, wireless equipment, and printers.
• Provides support for a medium sized population of users across multiple sites in a practice.
• Performs installation and upgrades on peripherals such as printers, scanners, laptops, and dictation equipment.
• Conducts training of various office applications which may include Microsoft Office, Acrobat Adobe, and others.
• Works closely with US Oncology corporate Information Technology groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring/troubleshooting production equipment.
• Loads specified software packages such as operating systems, Microsoft Office, and corporate Electronic Medical Record programs into computer.
• Provides technical advice for purchasing new computer equipment.
• Coordinates with corporate implementations on providing local technical assistance on all office moves, new site implementation, and office expansions.
• Performs local help desk functions including answering general questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems.
• Some incumbents may maintain documentation on warranty, configuration, and other records for local computer equipment.
• Coordinates with telephone equipment providers and/or carriers, expediting phone system repairs and/or updates in coordination with corporate telecommunication teams.
• Keeps management informed of status of projects and issues through routine written reports.
• Respect for work areas at site locations, make sure that area is clean and all debris is removed when work is complete.
• Completion of task, up to an including testing of work station to assure process is functioning properly and to the satisfaction of the customer.
• Performs other duties as requested or assigned.

Salary Level

$30.00-$36.00/hour

Required

Qualifications

• Associates degree or equivalent experience in Information Systems, business or related technical field.
• Minimum three (3) years experience in support of Windows based systems and other business applications.
• Experience in support of enterprise resource planning systems, standard desktop applications (MS Office, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting and mobile computing, and troubleshooting network connectivity.
• Any combination of education and experience that meets the minimum qualifications and suitability to perform the job functions.

Preferred

• A+, Network+ or other hardware certifications preferred.
• Experience in a healthcare environment.
• Experience in a multi-site environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to performs keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires corrected vision and hearing to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 50 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting and requires frequent interaction with staff and outside vendors. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology clinic environment.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.