IT Support Specialist

Moffatt & Nichol; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance

Paid time off

Education assistance

Tuition reimbursement

Wellness program

Pet Insurance

Job summary

Moffatt & Nichol, a Raleigh-based leader in waterfront infrastructure, is seeking an IT Support Specialist to join our IT Group. The role provides advanced computer support to employees across locations, handling software, hardware, and mobile devices via email, tickets, and phone, and may train junior staff.

You will maintain imaging servers, update documentation, assist onboarding/offboarding, and collaborate with the Network Operations Manager.

Qualifications

• Bachelor’s degree, associate degree, or related IT certs preferred but not required.
• 5+ years of professional technical support experience.
• Strong IT concepts and independent work ability.
• Positive attitude and teamwork; excellent customer service.
• Background check per NIST 800-171; E-Verify compliance.

Responsibilities

• Respond to end users' requests for computer support via tickets, phone, and email.
• Provide advanced support for complex issues and mentor junior staff.
• Maintain WDS imaging server and IT documentation.
• Manage inventory and Active Directory accounts; assist onboarding/offboarding.
• Support network operations tasks with approvals.

Skills

Customer service

Teamwork

Problem solving

Communication

Education

Bachelor’s degree or associate degree or IT certs

Tools

WDS imaging server

Active Directory

Lansweeper

OneNote

Excel

Job description

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for an IT Support Specialist to join our Raleigh office. As part of the IT Group, the IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all geographical locations. Computer related issues may include software, hardware, and mobile devices. Support is provided to our end users through email, trouble tickets, and phone. This position will also provide advanced technical support for the most complex issues. The IT Support Specialist may also provide training and mentoring for less experienced team members.

About Moffatt & Nichol

Moffatt & Nichol is a leading U.S.-based global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors and rivers, as well as an innovator in transportation. For the 5th year in a row, Moffatt & Nichol is Ranked #1 in Engineering News-Record for Marine & Port Facilities in the U.S. Additionally, our firm consistently ranks in the Top 100 Pure Designers in the US and the Top 50 Designers in International Markets. Moffatt & Nichol's professional staff includes engineers, planners, scientists and architects who serve our global client base from offices in Europe, North America, Latin America, and the Pacific Rim. The firm provides clients worldwide with customized service and a level of excellence that have become the firm’s hallmark in several primary practice areas – ports and harbors; coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy.

Duties And Responsibilities

• Respond to end user’s requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty
  • Reply to help desk tickets, answer the help desk phone line
• Provide training and mentoring for the other IT Support Specialists
• Update and maintain our WDS imaging server.
• Actively maintain our documentation and inventory using various software applications
  • One Note, Excel, Lansweeper, Active Directory
• Assist the Network Operations Manager with various tasks upon approval from the IT Manager
• Facilitate employee onboarding and offboarding by creating new employee accounts and processing employee terminations

Other Duties

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Bachelor’s degree, associates degree, or related IT certification(s) preferred but not required
• Related work experience (5+ years) providing technical support in a professional environment preferred
• Understanding of advanced IT concepts and functions
• Work independently within established procedures associated with the specific job function
• Positive attitude with a willingness to learn and work within a team
• Strong customer service skills
• All new hires will be required to successfully complete and pass a pre-employment (post offer) background check in compliance with NIST 800-171
• Moffatt & Nichol uses E-Verify and employment is contingent upon the legal ability to obtain employment in the U.S. and to present the required documentation at hire

Working Conditions

Sedentary for prolonged period of time, interact with clients, and travel occasionally.

Moffatt & Nichol’s Employment Benefits

• We offer a comprehensive, highly competitive benefits package with low employee contributions
  • Family coverage is available
  • Low-deductible plan available
• Generous HSA match to help manage healthcare expenses
• Stay energized with our amazing Wellness Program (with financial incentives) to keep you healthy and fit
  • Features include: monthly one‑on‑one sessions with nutritionists, access to a Healthwise Pharmacist, mindfulness apps like The Calm and BetterHelp, and more
• Free and confidential Employee Assistance Programs for counseling and support
• Generous Paid time off (15 to 25 days based on experience level), Paid Holidays (7), and a floating holiday
• 401(k) match to help you reach your financial goals
• Excellent Life Insurance coverage, fully paid by the company
• You may also have the option to further your education with our comprehensive Tuition Reimbursement Program
• Plus, there are plenty of training opportunities, a Leadership Development Program, a formal Mentoring program, an active YP (Young Professionals) group, and so much more
• And because we care about all members of your family, we offer Pet Insurance to look after your furry friends

Moffatt & Nichol’s EEO Statement

As a global business, Moffatt & Nichol relies on diversity of culture and thought to deliver on our goal of Creative People, Practical Solutions® serving our client needs, and ensures nondiscrimination in all activities in accordance with Title VII of the Civil Rights Act of 1964. We draw from the world’s best and brightest, regardless of geographic, cultural, or institutional background. This approach enables us to better understand and serve our clients, foster innovation, and create a rich, collaborative work environment. Moffatt & Nichol is proud to be an Equal Employment Opportunity / Federal Contractor desiring priority referrals of all protected veterans for job openings.

EEO is the LAW

If you need more information or require special assistance for persons with disabilities or limited English proficiency, please contact Human Resources at [phone] or TTY/TDD users please call 711.