IT Support Specialist

Barry Communications; Providence (RI); Remote; USD 80,000 - 100,000; Full time

Job summary

A technology services provider in Providence is looking for an IT Support Specialist to join their team. You will troubleshoot network components and coordinate with third-party carriers. Strong knowledge in networking, VoIP, and VMware is essential, alongside excellent troubleshooting skills. The company offers a negotiable salary based on skill level and the possibility of remote work.

Qualifications

• Understanding of basic networking and VoIP.
• Expertise in VMware and voice/data networks.
• Excellent troubleshooting skills required.

Responsibilities

• Troubleshoot and support network components.
• Serve as a point of contact for customer inquiries.
• Coordinate with carriers and vendors to resolve network issues.
• Maintain service order tickets accurately.
• Participate in a 24/7 support team with on-call duties.

Skills

Basic networking understanding

VoIP knowledge

VMware expertise

Microsoft Applications understanding

Excellent troubleshooting skills

Job description

Overview

Barry Communications, Inc., headquartered in Worcester, MA since 1981, provides voice and data solutions to small and medium-sized businesses throughout New England. We partner with industry leaders to offer reliable, cost effective and innovative technology services, including VoIP, cloud, unified communications, disaster recovery, advanced mobility, and local/long distance services. We are currently in a growth mode and seeking a technical individual with the desire to join a team with the opportunity to learn and grow within.

Role: IT Support Specialist

Responsibilities

• Troubleshoot and support network components.
• Serve as a point of contact for customer trouble inquiries.
• Coordinate with 3rd party carriers and vendors to resolve network trouble.
• Maintain service order tickets and keep them up to date with accurate and detailed information.
• Be part of a 24x7x365 support team with on-call duties.

Requirements

• Understanding of basic networking and VoIP
• Understanding and expertise of VMware, voice and data networks (POE switches)
• Understanding of Microsoft Applications
• Excellent troubleshooting skills

Non-Technical Skills

• Strong work ethic and commitment to going “above and beyond” for customers.
• Able to work unsupervised, but also willing to seek direction, supervision, and training as needed.
• Strong interpersonal skills and ability to interface with a wide range of customers across many industries.
• Team player willing to help out in all areas.

Compensation & Work Arrangement

Salary – Negotiated based on skill level. Ability to work remote – Working remote negotiable based on geography and skill level.

Company Description

Barry Communications delivers innovative, customized communications and data solutions—with unparalleled personal attention to each of our customers. Our hosted solutions boost efficiency, productivity, and user experience for organizations of all sizes and industries.