IT Support Specialist

Headlight.Health; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid Vacation, Sick, and Holiday time

401(k) plan with company contribution

Employee Assistance Program

Professional development opportunities

Collaborative and supportive work culture

Job summary

Headlight.Health is seeking an IT Support Specialist to provide technical support for NextGen EHR, Office 365, and other software. The role primarily allows remote work but requires occasional travel to local offices in Portland, Oregon.

As part of the team, you will troubleshoot and resolve IT issues, support users with software and hardware, and ensure efficient IT operations. This position offers a competitive salary, extensive benefits, and professional development opportunities.

Qualifications

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Knowledge of Office 365 administration.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and collaboratively in a team environment.
• Experience with EHR (Electronic Health Records) systems a plus.
• Experience with Jira/Atlassian suite a plus.

Responsibilities

• Provide first-level support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain hardware and software components.
• Troubleshoot and resolve technical problems in a timely manner.
• Collaborate with IT team members to implement IT policies.
• Conduct technology training sessions for employees.

Skills

IT Support experience

Windows/Mac OS knowledge

Office 365 administration

Networking troubleshooting

Communication skills

Customer-focused

Team collaboration

Relevant certifications

EHR systems

Jira/Atlassian suite

Education

Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician)

Job description

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement that is on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. Our mission is simple but powerful: Improving lives, one session at a time.

This role will report into our Technical Assistance Manager and will require travel to local offices. The IT Support Specialist will answer tickets and provide real‑time technical support for our employees for our NextGen EHR, Office 365, and other software. It is a primarily remote position with some travel required to our Portland area offices as needed.

Responsibilities

• Make things easier.
• Forge genuine connections.
• Elevate the standard.
• Provide first‑level support to end‑users for hardware, software, and network‑related issues.
• Install, configure, and maintain hardware and software components, including desktops, laptops, and printers.
• Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed.
• Collaborate with IT team members to implement and maintain IT policies and procedures.
• Assist in the administration of IT systems, including user account management and access control.
• Conduct technology training sessions for employees to enhance their proficiency with IT tools.
• Stay current with industry trends and technologies to provide proactive recommendations for system improvements.
• Perform other duties as assigned.

Qualifications

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Knowledge of Office 365 administration.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Customer‑focused with a commitment to providing exceptional service.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.
• Experience with EHR (Electronic Health Records) systems a plus.
• Experience with Jira/Atlassian suite a plus.

Benefits

• W2 role with competitive salary.
• Medical, Dental, and Vision on the first of the month after employment (based on FT hours).
• Paid Vacation, Sick, and Holiday time.
• Employee Assistance Program provides confidential counseling services, resources, and support.
• 401(k) plan with company contribution.
• Opportunity to work in a cutting‑edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.

Equal Opportunity & Diversity Statement

Headlight is committed to the principles of diversity, equity, and inclusion and seeks to create a working environment reflective of these commitments. If you need any accommodations for your interview, please email [e-mail] prior to scheduling.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt‑out at any time by contacting us directly.