IT Support Specialist

The Montage Accessories Co. Ltd.; Pico Rivera (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

100% health/dental/vision premiums

Flexible PTO

401(k) matching

Vacation reimbursement

Tuition reimbursement

Charitable donations matching

Monthly celebrations

Dog-friendly workplace

Employee discount

Job summary

Million Dollar Baby Co. is seeking an IT Helpdesk Specialist to provide end-user support for associates, contractors, and visitors. You will manage tickets, triage Tier 1 requests, and maintain the internal knowledgebase while provisioning computers and supporting A/V systems.

The role requires 1–2 years of helpdesk experience, a basic grasp of hardware and networking, and a strong customer-service mindset in a fast-paced environment.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• 1–2 years of helpdesk or IT support experience; warehouse IT support is a plus.
• Basic understanding of computer hardware, software, and networking.
• Familiarity with helpdesk software and ticketing systems.
• Experience provisioning and deploying computers.
• Strong customer service and deskside manner.
• Ability to troubleshoot and handle multiple requests efficiently.
• Eager to learn and adapt to new technologies.

Responsibilities

• Provide internal helpdesk support for MDB associates, contractors, and visitors.
• Respond to, record, track, and resolve tickets using our helpdesk system.
• Monitor, triage, and assign Tier 1 helpdesk requests.
• Maintain and update the internal IT knowledgebase.
• Create documentation for new issues or deployments.
• Provision and configure laptops/desktops (Windows 11, MacOS).
• Troubleshoot hardware, software, or basic network issues for end-users.
• Support A/V setup for video conferencing (Zoom, Zoom Rooms) and room tech.
• Set up and tear down A/V equipment for company events.
• Assist with IT projects and research emerging technologies.

Skills

Helpdesk experience

Troubleshooting

Customer service

Hardware basics

Networking basics

Windows & MacOS knowledge

Education

Associate degree in IT/CS

Tools

Helpdesk software

Zoom/Zoom Rooms

A/V equipment setup

Job description

About Million Dollar Baby Co.

Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children’s furnishings ranging in style, aesthetic, and price, while carrying some of the industry’s most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel.

Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We’re proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We’ve also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment.

At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values:

• Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness.
• Make an Impact, Drive Results — focus on meaningful work that moves families forward.
• Deliver a "Wow" Customer Experience Every Time — every detail matters.
• Strive for Continuous Improvement & Learning — keep growing, keep getting better.
• Cultivate Quality Conversations — communicate honestly and thoughtfully to build trust.

Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive "Best Place to Work" awards, one of the best workplaces by "Built in LA", a 4.6 rating on Glassdoor, and 13 years on the Inc. 5000 Fastest Growing Companies list — recognitions that reflect the heart of who we are and the community we’re proud to build. We’d love to talk to you!

What you’ll be doing:

• Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
• Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential
• Monitor, triage, and assign Tier 1 helpdesk requests
• Maintain and update the internal IT knowledgebase
• Create documentation for new issues or deployments
• Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
• Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
• Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
• Setup and tear down audio/visual equipment for company-wide events
• Assist with IT projects and other tasks as needed
• Research and present emerging technologies to the team

What you bring to the table:

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus
• Basic understanding of computer hardware, software, and networking principles
• Familiarity with helpdesk software and ticketing systems
• Experience with provisioning and deploying computers
• Legendary customer service and deskside manner
• Ability to troubleshoot and resolve technical issues effectively and efficiently
• Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
• Eager to embrace new technologies and adapt to changing IT environments

California pay range

$65,000—$73,000 USD

Our Benefits:

• 100% of your health, dental and vision insurance monthly premiums paid by us!
• Flexible PTO because we respect the need for work/life harmony
• Company matching 401(k)
• Vacation reimbursement and wellness and enrichment subsidy programs
• Tuition reimbursement
• Matching charitable donations to the nonprofit organization of your choice
• Company-wide monthly celebrations - lunch is on us!
• Dog-friendly workplace, yes! You can bring your best friend to work
• Free MDB Co. swag + generous employee discount on products

At Million Dollar Baby Co., we’re passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.

Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process.