IT Support Specialist

Trilogy Communications Inc. (Acquired by Marmon IEI); Pearl (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

Trilogy Communications Inc. is seeking an IT Support Specialist to enhance the efficiency of our manufacturing systems. This role involves troubleshooting hardware and software issues while providing support across various platforms for our manufacturing team.

The ideal candidate will have hands-on experience in IT support and will ensure minimal downtime and efficient operations with a strong focus on problem-solving and effective communication.

Qualifications

• 2–4+ years of IT support or helpdesk experience, ideally in manufacturing.
• Hands-on experience with hardware, software, and basic networking.
• Self-motivated, comfortable in fast-paced environments.

Responsibilities

• Serve as the first point of contact for IT support.
• Troubleshoot hardware and software issues.
• Manage helpdesk tickets and prioritize based on business impact.

Skills

Problem-solving skills

Effective communication with non-technical users

Customer-focused

Organizational skills

Tools

Windows OS

Microsoft 365

Active Directory

ERP systems

Job description

We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands‑on, comfortable working on the shop floor, and focused on keeping systems running efficiently. Familiarity with ERP systems is a plus.

Key Responsibilities

• Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in‑person, and remote tools.
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi‑Fi/VPN, with a focus on minimizing production downtime.
• Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments.
• Support day‑to‑day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues.
• Manage helpdesk tickets, prioritize based on business impact, and escalate as needed.
• Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure.
• Document issue resolutions and create user guides or quick reference materials to reduce recurring problems.
• Assist with IT onboarding/offboarding, software deployments, and small‑scale projects such as system upgrades or device rollouts.
• Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations.

Qualifications

• 2–4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment.
• Hands‑on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking.
• Strong problem‑solving skills with the ability to communicate effectively with non‑technical users.
• Self‑motivated, customer‑focused, and comfortable taking ownership of issues.
• Highly organized with the ability to prioritize in a fast‑paced environment.
• Comfortable working in a manufacturing setting, with occasional off‑hours or on‑call support for critical issues.

Preferred Skills

• Experience with ERP systems in a manufacturing environment.
• Familiarity with manufacturing‑specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems.
• Exposure to multi‑site or hybrid environments (on‑premises and cloud), including basic Azure or Microsoft 365 administration.
• Experience working cross‑functionally with production teams, operations, or external vendors in an industrial setting.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job‑related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.