IT Support Specialist

Digital Management, LLC; McLean (VA); On-site; USD 65,000 - 82,000; Full time

Job summary

DMI, LLC is seeking a full-time IT Support Specialist to bolster the IT Helpdesk team in McLean, VA. The role covers Windows Server and Windows 11 administration, Apple Mac administration, and Microsoft 365 services including Entra ID, SharePoint Online, Exchange Online, and Intune.

Strong customer service and problem-solving skills are essential for supporting local and remote users. Responsibilities include troubleshooting, ticketing, equipment setup, inventory management, and maintaining

Qualifications

• Must be a U.S. citizen.
• Location: McLean, VA.
• Work from HQ office located at 1600 International Dr. 4-5 days a week (8 am-5 pm)

Responsibilities

• Provide Level I and Level II helpdesk support to end users to resolve technical issues.
• Document symptoms and status information in a ticketing system and assign priorities.
• Maintain health and availability of Windows platforms; perform routine backup/restore and user/group administration.
• Set up laptops, workstations, peripherals, and network equipment; perform regular IT inventories.
• Troubleshoot TCP/IP, LAN connectivity, and print sharing issues; manage Active Directory troubleshooting.

Skills

Windows Server Administration

Windows Active DirectoryAdministration

Apple Mac Administration

Microsoft 365 Portal Administration

Excellent customer service

Endpoint Support & Troubleshooting

English proficiency

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a full-time IT Support Specialistto support the DMI IT Helpdesk team.

Duties and Responsibilities:

• Windows Server administration.
• Windows 11 install, upgrade, and administration.
• Apple Mac install, upgrade, and administration.
• Experience with Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.
• Good troubleshooting / problem solving skills.
• Understanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and print sharing issues.
• Perform Active Directory troubleshooting and support.
• Provide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.
• Use ticketing system to document symptoms and status information as well as assign an applicable priority.
• Ensure IT equipment is properly maintained.
• Setup laptops, workstations, running cables, configure and connecting monitors, mice, and other peripherals.
• Perform regular inventories of in-house IT equipment.
• Provide support to maintain the health and availability of the Windows platforms.
• Good oral and written communication skills and the ability to work in a local and remote user environment.
• Manage, maintain, build, and troubleshoot employee laptops.
• Manage, maintain, and troubleshoot printers

Qualifications

Required Skills/Certifications:

• Windows Server Administration
• Windows Active Directory Administration
• Apple Mac Administration
• Microsoft 365 Portal Administration
• Ability to provide excellent customer service
• Endpoint Support & Troubleshooting
• Must be proficient in reading, writing, and speaking English

Desired Skills:

• CompTIA A+ Certification
• CompTIA A+ Network Certification
• CompTIA Security+ Certification

Citizenship Status Required: Must be a U.S. citizen

Physical Requirements: May need to carry equipment weighing 25 lbs.

Location: McLean, VA

Work Arrangement: Must be able to work from HQ office located at 1600 International Dr. 4-5 days a week ( 8 am-5 pm)

Minimum Salary Rate

$65,455.55

Median Salary Rate

$81,819.44

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMIvalues employeesfor their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.