IT Support Specialist

hklaw; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision

Life and AD&D insurance

Disability insurance

401(k) with profit sharing

Paid holidays and time off

Health & dependent care FSAs/HSAs

Job summary

Holland & Knight in Century City, CA, is seeking an IT Support Specialist to provide on-site technical support for attorneys and staff. You will cover PCs, phones, AV equipment and IT infrastructure, reporting to the IT Support Manager and handling incidents in the ticketing system.

The role requires 3+ years in a corporate environment with experience in Windows 10, Office, Outlook, Cisco VoIP, Zoom and Teams, plus mobile devices, printers, and basic server/network tasks.

Qualifications

• 3+ years in a corporate IT support role.
• Experience with Windows 10 and Office Suite, especially Outlook and Word.
• Experience supporting Cisco VoIP and web conferencing tools (Zoom/Teams).
• Experience with mobile devices (iOS/Android) and printers.
• ServiceNow incident logging and basic server/network awareness.

Responsibilities

• Provide on-site IT support for PCs, phones, AV and infrastructure.
• Document work in the incident ticketing system thoroughly.
• Support escalated incidents from the Service Desk or IT Technicians.
• Assist with events, conferences and meetings on-site and off-site.
• Participate in projects with internal IT groups.

Skills

Corporate IT experience

Technical support

Windows 10 & Office

Cisco VoIP

Zoom / Teams

Apple/Android devices

Printers & MFDs

ServiceNow

Network troubleshooting

AV equipment

Education

Bachelor's degree

IT certifications (ITIL Foundations, A+)

Tools

Windows 10

Microsoft 365 / Outlook / Word

Cisco VoIP system

Zoom

Microsoft Teams

Printers & MFDs

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in Century City, CA.

Description

The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.

Key Responsibilities Include

• Support all PCs, phones, IT peripherals and IT infrastructure in the office
• Document work in IT incident ticketing system thoroughly
• Provide support to incidents that are escalated from IT Technicians or the Service Desk
• Provide technical support during events, conferences and meetings, on site and off site as needed
• Support office administration activities, projects and priorities as assigned
• Participate with internal IT groups during projects and activities
• Respond to power, HVAC, network and other outages, planned and unplanned in the office
• Special projects and duties as assigned

Qualifications

• 3+ years Corporate Environment
• 3+ years Technical Support Experience
• Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
• Experience using and supporting Apple and Android mobile devices and OSes
• Experience configuring and supporting printers and multifunction devices
• Experience using ServiceNow to log IT Incidents
• Network troubleshooting knowledge
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
• Experience supporting and troubleshooting audio-visual equipment
• Strong customer service orientation, with a can-do attitude and follow-through skills
• Possess analytical and problem solving skills
• Work well with others in a team environment requiring minimal supervision
• Strong overall written and oral communication skills
• Ability to effectively contribute to project documentation
• Ability to contribute and positively impact internal specialty support team or a major project
• Capable of traveling for business and working in different H&K sites independently
• Capable of lifting and moving equipment weighing as much as 50 lbs.
• Ability to work onsite at H&K offices

Minimum Education

• Bachelor's degree
• IT Certifications (ITIL Foundations, A+, etc....) or demonstrated equivalent experience

Benefits

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer:

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Equal Opportunity Employer Statement

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail] .

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.