IT Support Specialist

City Wide Facility Solutions; Lenexa (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

A dynamic facility solutions company is seeking an IT Support Specialist in Lenexa, Kansas. The ideal candidate will be responsible for troubleshooting and maintaining hardware, software, and networks while providing expert support to staff. Candidates should have a High School Diploma, IT experience, and strong skills in Windows OS, Office 365, and Active Directory, along with a detail-oriented and customer-focused demeanor.

Qualifications

• 3+ years in IT support or help desk roles.
• Organized, detail-oriented, critical thinker, and customer service focused.

Responsibilities

• Install, configure, and maintain company hardware, software, and networks.
• Provide expert desktop support and manage user access.
• Deploy and test new devices, install peripherals.
• Deliver professional assistance to staff.

Skills

Windows OS

Office 365

Active Directory

Networking fundamentals

Education

High School Diploma

IT Associate’s degree

Job description

Join City Wide as an IT Support Specialist and be the go-to expert for our dynamic, multi-location team. In this frontline role, you’ll ensure seamless operations by troubleshooting hardware, software, and networking issues, rolling out new tech, and providing responsive support that keeps our business moving forward.

What You’ll Do

• Install, configure, and maintain company hardware, software, and networks.

• Provide expert desktop support and manage user access across our systems.

• Deploy and test new devices, install peripherals, and support CRM tools like Microsoft Dynamics 365.

• Deliver professional, prompt assistance to staff at all levels.

What We’re Looking For

• Education: High School Diploma required; IT Associate’s degree or related coursework preferred.

• Experience: 3+ years in IT support or help desk roles.

• Skills: Strong with Windows OS, Office 365, Active Directory, and networking fundamentals; familiarity with ticketing systems and remote support tools is a plus.

• Traits: Organized, detail-oriented, critical thinker, and a customer service champion.