IT Support Specialist

Electric Mirror LLC; Everett (WA); On-site; USD 49,593 - 59,581; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k)

Paid time off

Opportunities for advancement

On-the-job training

Employee assistance program (EAP)

Employee discount program

Employee referral program

Job summary

Electric Mirror LLC in Everett, WA is seeking an IT Support Specialist to serve as escalation point for complex issues across endpoints, servers, and infrastructure. You will troubleshoot Windows, Microsoft 365, Entra ID, and network problems while delivering remote and on-site support in a hybrid environment.

Responsibilities include network, server, cloud platforms, automation, cybersecurity, backups, and documentation.

Qualifications

• 5+ years in IT support, infrastructure, or systems administration.
• Experience troubleshooting complex, multi-system issues in hybrid environments.
• Experience managing hybrid on-prem + cloud environments.
• Strong communication and documentation skills.

Responsibilities

• Serve as escalation point for complex technical issues across endpoints, servers, and infrastructure.
• Troubleshoot and resolve Windows OS, Microsoft 365 services, and identity issues.
• Provide remote and on-site support across corporate and production environments.
• Maintain and monitor network infrastructure (switches, VLANs, routing, firewalls).
• Support Hyper-V, Windows Server, and Linux systems; monitor performance and backups.
• Develop automation scripts (PowerShell) and improve IT processes.
• Document configurations, SOPs, and security policies.

Skills

Networking

Windows Server

Hyper-V

Microsoft 365

Azure

Intune

Cybersecurity

Hybrid cloud

Analytical skills

Documentation

Education

Microsoft Azure Certifications

CCNA

Security+

Tools

PowerShell

Defender

SIEM

ERP - Epicor/Kinetic

Backup tools

Job description

Description

Key ResponsibilitiesIT Support Specialist

• Serve as escalation point for complex technical issues across endpoints, servers, and infrastructure
• Troubleshoot and resolve issues involving:
  • Windows OS, applications, and enterprise endpoints
  • Microsoft 365 services (Exchange, Teams, SharePoint)
  • Identity and access issues (Entra ID / Active Directory)
• Perform root cause analysis and implement long-term solutions, not just quick fixes
• Provide remote and on-site support across corporate and production environments

Network & Infrastructure Management

• Troubleshoot and maintain network infrastructure including:
  • Switches, VLANs, routing, and segmentation
  • Wired and wireless (WiFi) networks
  • Firewall configuration and monitoring
• Diagnose performance issues, latency, outages, and connectivity problems
• Support hybrid infrastructure spanning:
  • On-prem systems and data center equipment
  • Azure cloud networking (VNets, VPNs, NSGs)
• Assist in network design improvements and optimization

Server & Virtualization Management

• Support and maintain:
  • Windows Server and Linux systems
  • Hyper-V virtual environments
• Perform system provisioning, patching, and lifecycle management
• Monitor server performance and availability
• Assist with infrastructure upgrades and migrations

Cloud Platforms & Endpoint Management

• Administer and support:
  • Microsoft 365 tenant (Exchange Online, Teams, SharePoint)
  • Azure services (compute, networking, identity, RBAC)
  • Microsoft Intune (device enrollment, policies, compliance, endpoint security)
• Troubleshoot identity synchronization and access issues
• Support conditional access, MFA, and device compliance policies

Cybersecurity & Compliance

• Enforce and support security best practices:
  • Endpoint protection (Defender, third-party tools)
  • Firewall rules and network segmentation
  • Vulnerability remediation and patching
• Monitor systems for security threats and anomalies
• Participate in incident response and remediation efforts
• Ensure adherence to company security policies and standards

Backup, Disaster Recovery & Business Continuity

• Manage and support backup platforms (e.g., Veeam, cloud backups)
• Perform backup validation and restore testing
• Support disaster recovery procedures and failover scenarios
• Ensure data integrity across systems and platforms

Automation & Continuous Improvement

• Develop and maintain scripts (PowerShell preferred) to automate routine tasks
• Identify opportunities to reduce manual effort and improve efficiency
• Leverage AI tools (including Microsoft Copilot) to enhance IT operations
• Contribute to system standardization and documentation

Documentation & Knowledge Management

• Maintain accurate documentation of:
  • Systems, configurations, and processes
  • Troubleshooting steps and resolutions
• Contribute to internal knowledge base and standard operating procedures

Project & Cross-Functional Support

• Assist with IT projects (ERP, infrastructure upgrades, cloud migration)
• Work collaboratively with engineering, operations, and leadership teams
• Provide technical input on system design and architecture decisions

Will also include other duties as assign.

Requirements

Required Qualifications Technical Expertise

• Strong hands-on experience with:
  • Networking (TCP/IP, VLANs, switching, WiFi, firewalls)
  • Windows Server and desktop environments
  • Virtualization (Hyper‑V preferred)
  • Microsoft 365 administration
  • Azure cloud services
  • Microsoft Intune / Endpoint Management
• Experience with backup and recovery solutions
• Solid understanding of cybersecurity principles and best practices

Experience

• 5+ years in IT support, infrastructure, or systems administration
• Proven experience troubleshooting complex, multi‑system issues
• Experience in hybrid environments (on‑prem + cloud)

Skills & Attributes

• Strong analytical and problem-solving skills
• Ability to work independently with minimal supervision
• High attention to detail and documentation discipline
• Excellent communication skills (technical and non‑technical)
• Ownership mindset—drives issues to resolution

Preferred Qualifications

• Certifications (preferred but not required):
  • Microsoft (Azure, M365, Security)
  • Network certifications (CCNA or equivalent)
• Experience with:
  • PowerShell scripting and automation
  • Security tools (Defender, SIEM, endpoint protection)
  • ERP systems (e.g., Epicor/Kinetic)
• Exposure to manufacturing or production environments

Schedule:

• Monday – Friday, 8:00 AM – 5:00 PM
• Job Type: Full‑time
• Pay: $36.00 - $43.25 an hour

Benefits:

• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Opportunities for advancement
• On‑the‑job training
• Employee assistance program (EAP)
• Employee discount program
• Employee referral program