IT Support Specialist

Proofpoint; Draper (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Flexible work environment

Job summary

Proofpoint in Utah is seeking a motivated Helpdesk Technician to provide end-user IT support for PC/Mac hardware and software, troubleshoot issues, and ensure workstation performance.

You’ll resolve problems via Zoom/Teams or Jira Service Desk, collaborate with IT and business partners, and grow your career in a fast-paced, global cybersecurity company.

Requirements include 1–2 years IT experience, strong English communication, and ability to lift 50 lbs; a Bachelor's degree is preferred.

Qualifications

• Minimum 1–2 years IT experience.
• Experience supporting Mac and Windows.
• Excellent interpersonal and English communication skills.
• Familiarity with PC hardware and desktop apps.
• ITIL is a plus; COMP TIA/A+ preferred.

Responsibilities

• Provide on-going IT support for OS releases, upgrades, and security updates.
• Build and deploy new PC/Mac systems for new hires.
• Troubleshoot issues via in-person, Zoom/Teams, or Jira Service Desk.
• Maintain customer follow-up and timely status updates.
• Collaborate with cross-functional IT teams and inventory management.

Skills

IT support

Windows

Mac

Customer service

English

Education

Bachelor's degree

Tools

Jira Service Desk

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact

The Role

Proofpoint is seeks a motivated professional who possesses an excellent customer service attitude, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. The successful candidate will learn how to troubleshoot problem areas in person, by Zoom/ MS Teams, or via Jira Service Desk in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners. The successful candidate will have 3+ years of experience independently supporting large-size corporate locations in a fast paced, production environment.

Responsibilities

• Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
• Build new systems (PC/Mac), and new hires deployment New hires deployment and Terminated employees system collection
• Troubleshoot problem areas (in person, by Zoom/ MS Teams, or via Jira Service Desk) in a timely and accurate fashion, and provide end-user assistance where required.
• Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.
• Network with cross-functional teams to leverage best practices
• Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.
• Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).
• Keep track of IT inventory, asset tagging equipment and organize the IT storage

Requirements

• Minimum 1-2 years IT experience
• Must have demonstrated the ability to successfully work as part of a team.
• Must have experience supporting Mac and Windows
• Excellent interpersonal skills and easily approachable to colleagues and community
• Familiarity of PC hardware architecture
• Familiarity of desktop applications, (i.e., MS Office, Antivirus, VPN, imaging software, backup software, etc.)
• Proven Customer Service skills
• Excellent written and oral communication in English
• The ability to lift 50lbs
• ITIL foundation certification is a plus
• Education Bachelor's degree preferred or related work experience
• Preferred candidates will have basic industry certifications, COMP TIA or A+
• Preferred candidates will have Microsoft certifications (MCSA, MCSE)

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams and Best HR Teams. We are the leader in human-centric cybersecurity.

Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.