IT Support Specialist

Premier-Group-Insurance-Inc; Denver (CO); On-site; USD 39,950 - 42,705; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Onsite parking

Onsite fitness room

Great location in Denver

Job summary

Premier Group Insurance, Inc. in Denver is seeking an IT Support Specialist to ensure workstation uptime for on-site and remote staff. You will troubleshoot hardware/software, manage security policies, and coordinate with contractors to provision tools and access.

This role emphasizes Windows 11, Office 365, CrowdStrike, Azure, and Intune, with hands-on device and network support. The ideal candidate has 2+ years in IT, a technical degree, and is comfortable coordinating with offshore teams.

Qualifications

• Minimum 2 years as an IT Technician or similar role
• Experience fixing and upgrading computer hardware components
• Proficient with Windows 11, Microsoft Office 365, CrowdStrike, Microsoft Azure and Intune, Firewalls and VPN

Responsibilities

• Troubleshoot and resolve hardware/software issues
• Identify and resolve networking issues
• Track inventory of workstations and users
• Log errors, pending items, and enhancement requests
• Device management: inventory, security, configuration, and software deployment
• Coordinate with offshore/remote contractors for tools and access
• Provide day-to-day IT support for staff (devices, email, VoIP, MS 365)
• Monitor network traffic and enforce security policies
• Manage CrowdStrike endpoint protection
• Manage Intune device compliance and security policies
• Manage Azure resources and IAM security
• Oversee Google Workspace migrations and sunsetting
• User provisioning and licensing across systems (Entra ID, Adobe, Monday.com)
• VoIP/softphone management for staff
• Disaster recovery & backup readiness
• Physical building security access management
• Remote support via RDP
• Internal tools support (SharePoint, CRM, AMS)
• Support PGI-specific workflows and processes

Skills

Windows 11

Office 365

CrowdStrike

Azure

Intune

Firewalls

VPN

Education

Associate's degree in Computer Systems & Networking

Tools

EzLynx Management System

SharePoint

CRM/AMS

Job description

About the Organization

Want to join a stable and bullet proof industry? (Insurance)

Have you hit a ceiling in your present role?

Has COVID affected your company and your professional opportunities?

If you answered YES to any of the above questions and have incredible talent, are a go-getter, with strong interpersonal skills, explore a career path at Premier, a home-grown Colorado business on the move with operations all over the country.

COMPANY OVERVIEW

With over 25 years in business, Premier Group Insurance, Inc. is one of the largest and fastest-growing Property & Casualty (P&C) insurance agencies in the United States. Insurance Journal has ranked Premier among the nation's leading independent agencies, including Top 12 in Personal Lines and Top 40 in Total P&C production.

LOOKING FOR A LOCAL DENVER CANDIDATE - NOT A REMOTE POSITION

Our mission is to help independent insurance agency owners grow successful businesses by providing:

• Best-in-class carrier contract options


• Continuous training and support


• Extensive carrier relationships and alignment


• Transparency between Premier and agency owners

POSITION SUMMARY

THIS IS AN ON-SITE POSITION

As an IT Support Specialist at Premier Group Insurance, Inc., your primary role is to assist in ensuring consistency and minimize downtime for on-site, and remote employees’ workstations and peripheral devices. The primary areas of focus include, identifying inefficiencies in work flows among users, detecting and fixing security vulnerabilities, along with communicating new features, hotfixes, updates, and errors with the effected users and the development team.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Troubleshoot and resolve technical issues with computer hardware and software


• Identify and resolve networking issues


• Assist with tracking of inventory of workstations and users assigned


• Consistently log errors, pending items, and enhancement requests


• Primary focus on IT technical responsibilities, including and not limited to:


• Device Management: Maintain device inventory, security, and configuration standards; install required applications on staff devices and ensure compliance with company policy


• Device & Peripheral Procurement: Order, configure, and deploy laptops, desktops, and peripheral equipment (monitors, docks, keyboards, headsets, etc.) for staff


• Contractor & Remote Access Support: Coordinate with offshore and remote contractors to provision the tools, systems, and access required for their assigned roles


• General IT Support: Provide day-to-day technical support to staff, including issues related to devices, email, VoIP, Microsoft 365 applications, browsers, printing, Wi-Fi, operating systems, and system registry settings


• Network Management: Monitor network traffic and enforce network policies to maintain the security of the organization's network; evaluate and implement improved rule sets and security practices while minimizing external access points. Manage access points, firewalls, VLAN configuration, VPN connectivity, and Ethernet infrastructure


• Endpoint Security (CrowdStrike): Manage endpoint protection using CrowdStrike; maintain proficiency in configuring EDR policies and other CrowdStrike modules deployed across the organization


• Device & Security Policy Management (Intune): Maintain proficiency in Microsoft Intune to manage device compliance and security policies organization-wide


• Azure Cloud Resource Management: Manage Azure cloud resources, including IAM security policies, resource usage monitoring, and cost analysis


• Email Security: Manage email security through KnowBe4 phishing simulation/training and additional vendor-based quarantine and filtering services


• Password Management (Keeper Security): Administer Keeper Security for organization-wide password management and credential security


• Google Workspace Management: Manage Google Workspace for internal users, including supporting the sunsetting and migration process from Google Workspace to Microsoft


• User & License Provisioning: Oversee user provisioning, deprovisioning, and licensing across systems and vendors, including Entra ID, Adobe, Monday.com, VoIP, and Microsoft Office


• VoIP / Softphone Management: Set up and manage the VoIP system and softphone application for staff


• Disaster Recovery & Backup: Ensure all company devices are properly backed up and can be restored in the event of data loss, maintaining organizational disaster recovery readiness


• Building Security Access: Manage physical building security access systems and permissions


• Remote Support (RDP): Use remote desktop tools (RDP) to troubleshoot and resolve issues for remote staff


• Internal Tools & Systems Support: Support staff use of internal, front-facing IT tools and platforms such as SharePoint, CRM, and AMS


• Departmental Support: Assist other IT team members as needed, helping reduce workload by supporting PGI-specific workflows and processe

MINIMUM REQUIRED SKILLS & QUALIFICATIONS

• 2 years of experience as an IT Technician or similar role


• Experience with fixing and upgrading computer hardware components


• In depth knowledge with Windows 11, Microsoft Office 365, CrowdStrike, Microsoft Azure and Intune systems, Firewall (Sonicwall, Fortinet), VPN


• Ability to work independently and manage multiple priorities


• Minimum Computer Systems and Networking Associates Degree or related certifications

PREFERRED SKILLS

• Strong prioritization and time management skills


• Quick learner/coachable


• Be familiar or willing to adapt hybrid Agile methodology for working on assignments


• Ability to multi-task with accuracy


• Proficiency in EzLynx Management System or other Agency Management System


• Strong critical thinking and troubleshooting skills


• Able to work on other project(s) as assigned


• Willingness to expand scope and job functions

WHAT WE OFFER

• Competitive salary and benefits


• Opportunity to make a significant impact on a growing organization


• Professional development and certification support


• Exposure to multiple business-critical platforms and enterprise workflows


• Collaborative, innovative, and growth-oriented work environment

Employment Type: Full-time, On-site

Hours: Mon- Fri 8:30 - 5/5:30

Travel: None

Compensation Information

• Pay Range: $28.85 - $31.85


• Total Compensation = Pay + Benefits


• Non-Exempt (hourly)

Benefits include

• Health insurance


• Dental insurance


• Vision Insurance


• Life insurance


• Short-Term Disability


• Long-Term Disability


• Retirement – 401k


• Paid Time Off


• Sick Leave


• Holiday pay


• Birthday Off


• Anniversary Day Off


• Floating Day Off


• Onsite fitness room


• Free parking


• Great location (DTC), close to many eateries

E-verify employer

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Premier Group Insurance, Inc. is an E-verify Employer