IT Support Specialist

German American Bank; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Parental bonding leave

Education assistance

Wellness benefits

Discounts

Job summary

German American Bank seeks an IT Support Desk Specialist to deliver Tier I technical support to internal users and assist with desktop administration and system projects across the Columbus, Ohio area.

You will troubleshoot hardware, software, and connectivity issues, manage user accounts, and contribute to technology upgrades while collaborating with the IT team to maintain secure, efficient operations.

Qualifications

• Associate’s degree in Computer Technology, MIS, CIS, or related field.
• Minimum 1 year of experience in technical support or help desk in a networked environment.

Responsibilities

• Provide Tier I technical support via phone, email, and chat to internal users across locations.
• Set up, maintain, and troubleshoot user workstations including desktops, laptops, printers, and peripherals.
• Create, modify, and delete user accounts, access permissions, and mailboxes.
• Support Microsoft applications and banking systems in a Windows environment.

Skills

Customer service

Problem solving

Technical aptitude

Collaboration

Education

Associate’s degree in Computer Technology/MIS/CIS

Tools

Windows OS & Office

Active Directory

Exchange

VMware

Citrix

MDM platforms

Job description

Overview:

The IT Support Desk Specialist plays a critical role in delivering high-quality technical support to internal users while supporting the maintenance and functionality of networked systems. This position serves as the first point of contact for troubleshooting hardware, software, and connectivity issues, and also contributes to ongoing infrastructure projects in collaboration with the broader IT team. The ideal candidate is a customer-focused problem solver with strong technical aptitude and a proactive mindset.

What You'll Do:

You’ll be the go-to person for internal support—resolving desktop, software, and system issues quickly and thoroughly. Whether you’re responding to a ticket, setting up a workstation, or helping on a network project, your attention to detail and collaborative approach help keep everything running smoothly.

User Support & Desktop Administration

• Provide Tier I technical support via phone, email, and chat to internal users across locations.
• Set up, maintain, and troubleshoot user workstations, including desktops, laptops, printers, and peripheral devices.
• Create, modify, and delete user accounts, access permissions, and mailboxes.
• Support Microsoft applications and proprietary banking systems in a Windows environment.
• Prioritize and manage incoming support tickets; escalte unresolved issues appropriately.
• Provide on-call support as scheduled in a rotational format.

Network & Systems Assistance

• Assist network and system administrators in the maintenance and monitoring of voice, security, cloud, and endpoint systems.
• Support components of Active Directory, Exchange, VMware, and Citrix environments.
• Participate in technology projects such as system upgrades, deployments, and integrations.
• Assist with inventory management and software/hardware tracking.

Knowledgebase & Documentation

• Contribute to and maintain IT documentation, standard operating procedures, and support knowledgebase.
• Identify opportunities for improved efficiency and user experience; recommend solutions.

What it Takes:

• Associate’s degree in Computer Technology, MIS, CIS, or a related field—or equivalent work experience
• Minimum 1 year of experience in technical support or help desk support in a networked environment

Bonus Points:

• Financial services industry experience (familiarity with Fiserv core processing systems a plus)
• Experience supporting VMware, Cisco Systems, Citrix, and MDM platforms
• Technical Proficiencies in Microsoft Windows OS and Microsoft Office Suite, Active Directory and Exchange, VMware, Citrix, and network troubleshooting
• Skills & Abilities in written and verbal communication skills
• Ability to prioritize tasks, work independently, and collaborate with cross-functional teams
• High attention to detail with the ability to troubleshoot and resolve complex issues
• Strong customer service focus with a friendly and professional demeanor
• Strategic thinker with the ability to understand and act on technical information

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education Assistance Program
• Paid Parental Bonding Leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

German American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre-employment screening pursuant to these laws, regulations, and policies.