IT Support Specialist

Budnick Converting Inc.; Columbia (IL); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401K with company match

Profit sharing

Short-term and long-term disability benefits

Job summary

A private corporation in specialty converting is seeking an IT Support Specialist to provide technical support across multiple locations. Responsibilities include troubleshooting IT issues, installing hardware, and managing device inventory. The ideal candidate should have an associate degree in IT or equivalent experience, along with a customer service mindset, and familiarity with Microsoft 365. The position offers a full benefits package, including health insurance, 401K matching, and profit sharing.

Qualifications

• 2+ years of experience in a help desk or IT support role.
• Experience supporting Microsoft 365 and Windows-based environments.
• Familiarity with endpoint management tools.

Responsibilities

• Provide technical support and troubleshoot IT issues.
• Install and configure hardware and software.
• Manage hardware lifecycles and asset inventory.

Skills

Troubleshooting

Customer service

Microsoft 365 administration

Endpoint management

Networking knowledge

Education

Associate degree in Information Technology or related field

CompTIA A+ certification

Tools

BarTender software

Microsoft Azure

Job description

Overview

Budnick Converting, Inc., headquartered in Columbia, IL (in the St. Louis, MO metropolitan area), is a privately held and female owned corporation. Budnick’s primary focus is specialty converting of adhesive coated tapes and foams. Budnick remains on the leading edge of adhesive tape converting technology; currently utilizing over 70 die-cutting, slitting, laminating, printing, label making and spooling machines to convert materials into labor saving customized parts. For more information on Budnick, please visit our website at www.budnick.com.

Position

Position purpose: The IT Support Specialist provides technical support and assistance to employees across multiple locations, ensuring reliable and secure operation of all technology systems. This role is the primary help desk contact for users, responsible for troubleshooting, resolving, and documenting IT incidents and requests. The position also manages endpoint devices, oversees hardware lifecycles, and supports system setup, installations, and new hire onboarding.

Responsibilities

User Support & Troubleshooting

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network-related issues.
• Provide remote and in-person technical assistance to end users across all locations.
• Log, track, and manage incidents and service requests using the company’s help desk system.
• Escalate issues to higher-level IT staff or vendors when necessary.
• Maintain detailed documentation of troubleshooting steps, resolutions, and system changes.

Installation & Setup

• Install, configure, and maintain desktop computers, laptops, tablets, printers, scanners, and other endpoint devices.
• Assist with network device connections and peripheral setups.
• Support system rollouts, software deployments, and configuration updates.

Endpoint & Inventory Management

• Monitor and manage endpoint devices.
• Track and maintain accurate IT hardware and software inventory.
• Manage hardware lifecycle including procurement, deployment, replacement, and disposal.

Application & System Support

• Perform user account management in Microsoft 365 (add/change/delete).
• Provide support for BarTender software, including label template development and troubleshooting.
• Assist with system backups, updates, and security monitoring as directed.

Training & Communication

• Conduct new hire computer setup and IT orientation/training.
• Create and update user guides, FAQs, and training materials.
• Communicate effectively with non-technical users to ensure understanding and comfort with IT systems.

Other Responsibilities

• Perform duties safely and maintain a high level of safety awareness.
• Develop long term IT strategies & help implement the plan(s) developed; ensuring project milestones/goals are met and adhering to approved budgets. Communicate IT ideas and accomplishments to the management team.
• Alert Management to conditions that create delays or affect quality of production work in a timely manner, assisting in adjustments and changes needed to meet established deadlines.
• Have a good understanding of all other departments’ procedures and programs to help determine the best hardware and software requirements for their positions.
• Ensure compliance with operation standards and all department policies and company directives and assist with other projects and tasks as required by management.

Minimum Qualifications

Education & Experience

• Associate degree in Information Technology or related field preferred, or equivalent work experience.
• Certification in CompTIA A+ preferred.
• 2+ years of experience in a help desk, IT support, or technical troubleshooting role.
• Experience supporting Microsoft 365, Azure platform and Windows-based environments.
• BarTender software support or label design experience.
• Exposure to Azure, Microsoft Entra ID & SharePoint or similar enterprise management tools.
• Experience supporting multi-site operations.

Skills & Abilities

• Ability to work independently and take initiative in troubleshooting and problem-solving.
• Familiarity with endpoint management tools.
• Knowledge of hardware setup and maintenance (PCs, printers, tablets, scanners).
• Working knowledge of Microsoft 365 administration and basic networking and wireless concepts.
• Ability to manage multiple priorities and communicate clearly with users of varying technical skill levels.
• Customer service mindset and attention to detail.

Hours: 8:00am – 4:30pm (in-office position)

FLSA Class: Exempt

Reports To: IT Manager

Salary: $50,000 - $63,000 per year depending on experience

Benefits

We offer a full-benefit package including the following benefits that are paid 100% by the company: vacation, holidays, $25,000 in life insurance and short-term and long-term disability benefits. We also offer medical (premium cost shared with the company – we pay 99% of premiums for employee basic plan), dental & vision insurance. Insurance benefits start on the 1st of the month after 60 days of employment. 401K retirement plan with a company match of 25% of the 1st 6% the employee contributes (match starts bi-annually after 1 year of employment). Reimbursement of travel expenses that includes meals, flights, rental cars, gas and hotels. Profit sharing starts after an employee has been with the company for 3 full years.

Work Environment

Our work environment includes:

• Modern office setting
• Casual work attire
• Relaxed atmosphere
• On-site work out equipment
• Safe work environment

Interested Candidates should apply online at www.budnick.com, under About Us - Careers.

Equal Opportunity Employer

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL JOB DUTIES PERFORMED BY THE PERSONNEL SO CLASSIFIED.

Location:
340 Parkway Drive
Columbia, IL 62236

Hours:
M-F 8am - 4:30pm CST