IT Support Specialist

CGS Federal (Contact Government Services); City of Syracuse (NY); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Flexible Spending Account

Job summary

CGS Federal (Contact Government Services) is seeking an IT Support Specialist in Syracuse, NY to deliver high-quality user support for a federal agency. The role involves troubleshooting hardware, software, and network issues across multiple channels and assisting with equipment setup and user training.

Requirements include a Bachelor's in IT and at least 3 years of IT support experience, plus proficiency with Microsoft Office and Windows OS.

Qualifications

• Bachelor’s degree in information technology or related field is required.
• Minimum three (3) years of professional IT support experience.
• Proficiency with Microsoft Office applications and Windows operating systems.

Responsibilities

• Deliver high-quality IT support across in-person, phone, email, and ticketing channels.
• Diagnose and resolve end-user issues and incidents.
• Install, configure, and maintain hardware and software assets.
• Assist with configuring and maintaining network systems and related hardware.
• Provide password resets and user training on common applications.
• Set up, relocate, and reconnect IT equipment within office spaces.

Skills

IT support

MS Office

Windows OS

Education

Bachelor's degree in IT

Tools

Active Directory

VPN

Ticketing systems

Job description

Employment Type: Full-Time, Entry Level
Department: Information Technology

CGS is seeking an IT support Specialist to join our team supporting the legal mission of a large federal agency in Syracuse, NY. This position will allow candidates to demonstrate expertise in providing IT support tasks for the USAO office and it's employees.

Job Duties:

• Perform the primary IT support function by delivering high‑quality customer service and maintaining clear, professional, and responsive communications with end users across all designated support channels, including in‑person interactions, telephone support, email, and electronic ticketing systems, to ensure timely, accurate, and user‑focused assistance
• Diagnose and resolve problems in response to customer reported incidents
• Install, configure, upgrade, troubleshoot and maintain hardware and software. For purposes of this contract, hardware includes, but is not limited to, the following electronic devices: Personal Computers, Laptops, Mobile phones, iPads, Copiers, Printers, Video Teleconferencing Equipment, Scanners, Desk phones and Headsets
• Assist with configuring, installing, and maintaining network systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware and assist with routine updates and patches to existing programs
• Provide password resets for end users
• Provide user training and assistance on a variety of routine applications and hardware, including orientation for new users
• Provide assistance with setting up, relocating, and reconnecting computer hardware and related IT equipment within office spaces

Job Requirements:

• Bachelor’s degree in information technology, or related field
• Minimum three (3) years of professional work experience providing general IT support
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, Teams, SharePoint, etc., and Adobe
• High-level working knowledge of Windows Operating Systems; including Server, Apple iOS and mobility preferred
• United States citizenship and ability to obtain adjudication for requisite background investigation

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world‑class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems.

For the past nine years we’ve been growing our government‑contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package:

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.